Full job descriptionSenior Sales Administrator
Job Type: Full-Time, Permanent (9AM - 5PM Monday to Friday)
About the Role
We are looking for a proactive and customer-focused Internal Salesperson to join our growing team. This is a varied role that combines customer service, sales support, project coordination, and account management. You will play a key role in supporting customers, driving sales opportunities, coordinating projects, and ensuring a first-class customer experience throughout the sales process.
Key Responsibilities
*Act as the first point of contact for customer enquiries via phone and email, providing information on stock availability, product specifications, pricing, and order updates.
*Deliver exceptional customer service by resolving issues, handling complaints, and escalating matters where required.
*Prepare and present sales and purchasing information in a clear and understandable format for both customers and internal stakeholders.
*Assist in the preparation of pricing proposals and quotations for new business opportunities.
*Support the external sales team by coordinating product demonstrations, equipment trials, and customer projects.
*Provide expert advice and guidance to customers on the most suitable products and services for their requirements.
*Recommend alternative products and solutions to meet customer specifications and project needs.
*Manage customer projects from enquiry through to completion, ensuring deadlines and expectations are met.
*Monitor and report on customer stock levels, back orders, and delivery schedules.
*Generate accurate pricing and quotations while identifying opportunities for upselling and cross-selling.
*Proactively follow up quotations and pricing opportunities to maximise sales conversion.
*Process purchase orders for key account customers efficiently and accurately.
*Coordinate installations and specialist deliveries by liaising with logistics and service departments.
*Build and maintain strong relationships with key customers through regular communication and account management.
*Attend customer meetings and support business development activities where required.
*Identify opportunities to improve processes, systems, and customer service standards.
*Work collaboratively with departments including Sales, Accounts, Logistics, Service, and external manufacturers to ensure customer requirements are met.
*Develop and support new sales channels, including online marketplaces such as Amazon and other e-commerce platforms.
We’re looking for someone who brings:
*Experience in internal sales, sales support, customer service, account management, or a similar commercial role.
*Excellent communication and relationship-building skills.
*Strong organisational and project coordination abilities.
*The ability to multitask and manage competing priorities in a fast-paced environment.
*Confidence handling customer enquiries, quotations, and order processing.
*A proactive approach to problem-solving and continuous improvement.
*Commercial awareness with the ability to identify sales opportunities and upselling potential.
*Strong IT skills, including Microsoft Office and CRM systems.