Full job description Job title : Grainger Motor Group Honda Chiswick Service Advisor Apprenticeship
Vacancy ID : 14412
Investor Group : Chiswick Honda
Site : CHI002 Chiswick Honda (Main Dealer)
Postcode : W4 5YT
Recruitment Advisor : Nicole Douglas
Recruiter email :
Hourly rate : £8
Specialism : Customer Service
Programme Name : Customer Service Practitioner Standard (Level 2)
Anticipated Interview Date : 2026-12-14 00:00:00
Anticipated start date : 2026-01-11 00:00:00
Employer description :
At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people’s lives.?
We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share.?
We strive to earn the?trust and support of the many diverse communities we happily serve, and?we’ll?always remember?who’s?in the driver’s seat on the way to a better world for all.?

Job description : Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.???
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:?
*Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.?
*Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.??
*Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.??
Training Provided
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks?at our?state-of-the-art?training centre.??
Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.?
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the?Honda Institute.??
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.?
On successful completion of the apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):
*Level 2 customer Service Practitioner??
*Honda Aftersales Operating Standard?
Future prospects
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.

Brief Overview of the Vacancy : This apprenticeship provides the opportunity to train as a qualified Customer Service Advisor, developing the skills to deliver excellent customer service while coordinating vehicle servicing and repairs. It’s an ideal opportunity for an enthusiastic and hardworking individual looking to build a long-term career in the automotive industry, with excellent earning potential and progression opportunities upon completion.
Qualifications required : GCSE grades 9 – 4 (A – C) or equivalent in English, Maths & one?other?subject??

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths.?

’Equivalent’ grades include:?

BTEC first diplomas and certificates?

OCR Nationals?

Key Skills Level 2?

NVQs?

Essential Skills (Wales)?

Functional Skills Level 2?

Core Skills (Scotland)
Personal Qualities : Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.?

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:??

Enthusiasm and willingness to learn??

Teamwork??

Strong communication??

Customer Service??

We are looking for an enthusiastic, hardworking individual to join our team and embark on a?long term?career.
Things to consider : The latest information on the Apprentice National Minimum Wage can be found at https://become-apprentice/pay-and-conditions

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 10th December and interviews are expected to be held week commencing 14th December. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you ar