Full job description*Permanent
*Norfolk
*Hybrid (three days in)
*Up to £75k
About the role
Forward Role is working with a large, multi-site business in Norfolk that is seeking a Senior HR Services Manager to join the team permanently.
You will lead a sizeable team and own the standard of service the HR Shared Services, owning processes and evolving them to improve the services provided to employees across all sites
What you’ll do
*Own HR service delivery across a large, multi-site business
*Lead and coach a sizeable team, and tackle performance issues head on
*Set the service standards, including the KPIs and SLAs, and use them to make service consistent
*Review processes, identifying areas for improvement subsequently testing and embedding
*Be the go-to on contracts, changes to terms, right to work and pre-employment checks, and know when and how to escalate
*Run the controls and exception reporting that keep HR audit ready
*Own HR systems and data, and challenge the quality of both
*Build KPI dashboards and show senior managers what the numbers mean
*Keep the team’s technical HR knowledge up to date and look for where automation can help
What you’ll bring
*Experience owning service delivery and leading a large team across multiple sites
*Sound knowledge of UK employment law, contract law in particular, and the confidence to question system output rather than trust it
*A track record of redesigning processes from start to finish
*Experience of audits, and a clear view on why controls and governance matter
*Experience of owning HR systems and data, ideally
*Automation experience is a bonus
*CIPD qualification is beneficial but not essential
The successful candidate will join a fast paced, growing organisation, in return, you will receive a competitive salary along with a generous benefits package in an environment that supports individual development. For more details, click the link to apply or contact Alex Wright @ Forward Role Recruitment directly.
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