Full job descriptionWe’re looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.

What you’ll be doing:*Leading end-to-end service delivery across complex technology environments
*Managing client relationships, escalations, and commercial discussions
*Driving performance across multidisciplinary teams
*Identifying opportunities to grow accounts and improve service outcomes
*Applying AI and automation to enhance operational effectiveness
*Working within ITIL-aligned service management frameworks
What we’re looking for:*Proven Service Delivery Management experience
*Strong stakeholder engagement and leadership skills
*Experience managing large-scale IT services and teams
*Eligibility for UK Government Security Clearance
Nice to have:*Advanced ITIL certifications
*ServiceNow, JIRA, or Azure DevOps experience
*Automation and continuous improvement experience
*NHS sector experience