Full job descriptionJob Title:Sales Administrator
Location: Colne
Job Type: Permanent, Full-time
Sector: Manufacturing / Engineering
Salary: upwards of £30k dependent on experience
Working Hours: Monday to Thursday, 8:00am-5:00pm; Friday, 8:00am-12:30pm


The Company

A well-established manufacturing and engineering business is looking to appoint an experienced Sales Administrator to join its team. The organisation supplies specialist products and solutions to customers across several industrial sectors. It offers comprehensive manufacturing capabilities, supporting customers through product development, testing and production.

The Role

As Sales Administrator, you will support the day-to-day sales operation and provide a professional, responsive service to customers. You will ensure that enquiries, quotations, orders and associated documentation are processed accurately and efficiently.

This is a varied position combining sales administration, customer service and order management. You will work closely with colleagues across sales, production, purchasing and engineering, acting as an important point of contact for customers throughout the order process.

Key Responsibilities
*Provide day-to-day administrative support to the sales and commercial team.
*Respond to customer enquiries by telephone and email.
*Process customer orders accurately using internal systems.
*Prepare order acknowledgements and associated documentation.
*Support the preparation and administration of customer quotations.
*Follow up outstanding quotations and enquiries.
*Provide customers with information regarding pricing, availability, lead times and deliveries.
*Monitor outstanding orders and agreed customer timescales.
*Liaise with production, engineering, purchasing and other internal departments.
*Maintain accurate customer, product and order records.
*Assist with customer service queries, complaints and returns.
*Build positive relationships with new and existing customers.
*Produce sales reports, spreadsheets and commercial information.
*Maintain accurate electronic records and documentation.
*Support the wider sales team with general administrative duties.


Skills and Experience

The successful candidate will ideally have experience in sales administration, internal sales, customer service, order processing or a similar commercial support position.Experience within manufacturing, engineering, industrial, technical or B2B environments would be particularly advantageous.

You will also possess:
*Strong written and verbal communication skills.
*Confidence communicating directly with B2B customers.
*Excellent administrative and organisational abilities.
*Experience processing orders and customer enquiries.
*The ability to manage multiple priorities effectively.
*Excellent accuracy and attention to detail.
*A proactive and customer-focused approach.
*Good Microsoft Office skills, particularly Excel, Outlook and Word.
*Experience using Sage 50 or a similar ERP, CRM or order-processing system would be advantageous.
*The ability to communicate effectively across different departments.
*A positive and collaborative approach to teamwork.

What You’ll Get in Return

This is an excellent opportunity to join an established and successful manufacturing business in a varied sales support position.Rather than being a purely administrative role, the position offers exposure to the wider commercial and manufacturing operation. You will develop your experience across customer service, order management, technical products and internal processes.

In return, you will receive a competitive salary dependent on experience, supportive working hours with an early Friday finish, and the opportunity to develop within an established engineering and manufacturing environment.

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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