Full job descriptionWe are recruiting for a Claims Business Manager on behalf of a leading global specialty insurer.
The Claims Business Manager will lead the oversight and optimisation of Delegated Claims Authority (DCA) arrangements, ensuring delivery of high-quality customer outcomes, strong financial performance, regulatory compliance and contractual adherence.
Key Responsibilities
*Owning the performance framework, ensuring delivery against contractual commitments, service standards, regulatory obligations and customer outcomes.
*Supporting the implementation of new delegated claims propositions and business initiatives, from concept through to operational delivery and business-as-usual management.
*Championing technical excellence and best practice across delegated claims, working with subject matter experts to ensure consistent claims strategy and standards.
*Providing strategic oversight of claims performance through management information, identifying trends, risks and improvement opportunities across operational and financial metrics.
*Monitoring and challenging DCA performance against agreed KPIs, including claims frequency, severity, indemnity spend and customer service, assessing loss ratio impacts and recommending corrective action.
*Providing monthly DCA performance analysis and reporting to management committees, translating operational and financial data into actionable insights.
*Working collaboratively, overseeing delegated authority performance and ensuring audit findings are addressed and tracked.
*Supporting the commercial management of DCA contracts, providing performance insights to inform negotiations, renewals, supplier selection and partnership strategies.
Key Requirements
Product Knowledge
*Understanding of the business portfolio and knowledge of all products and classes of business.
*Full knowledge of Service Provider product offerings.
Technical Knowledge
*Generic motor insurance policy
*Landmark legislation and court decisions as they relate to motor insurance practice
*Vehicle repair market
*Third party market
*Contract structures
*Commercial structures.
*Regulatory requirements
*Counter-Fraud
We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.