Full job descriptionService Supervisor
Location: Redditch Area
Salary: £35,000 - £40,000
Monday to Thursday 8:30am - 5:00pm | Friday 8:30am - 2:30pm
An established engineering business based near Redditch is seeking a Service Supervisor to lead the daily activities of its service function. This role will oversee engineer scheduling, service delivery and operational performance, ensuring customers receive a high standard of support while driving efficiency across the department.
Key Responsibilities*Coordinate the allocation of planned and reactive service activities.
*Support and supervise engineering personnel to ensure service targets are achieved.
*Monitor workload, job progress and overall service performance.
*Act as a key point of contact between customers, engineers and internal departments.
*Identify opportunities to improve service processes and operational efficiency.
*Utilise service management systems to maintain accurate records and reporting.
*Support the ongoing development of the service department.
About You*Previous experience within a service, engineering or maintenance environment.
*Experience leading, coordinating or supervising operational teams.
*Strong organisational and communication skills.
*Ability to manage multiple priorities in a fast-paced environment.
*Proficient with IT systems and service management software.
*Customer-focused approach with a continuous improvement mindset.
What’s On Offer*£35,000 - £40,000 salary.
*Early finish every Friday.
*Stable, established business with long-term career prospects.
*Varied role combining people management, planning and operational support.


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