Full job descriptionOur client is based in Hastings and, due to their continual growth, we are delighted to be recruiting for a Customer Service Administrator to join their team.


Main Duties
*Monitoring orders and order enquiries inboxes.
*Dealing with new orders, downloading and inputting orders, and checking details, dates, and pricing.
*Sending order confirmations to customers and processing the order.
*Booking orders in with the delivery team.
*Checking for any changes and updating the systems and the relevant people.
*Answering and diverting phone calls.
*Answering the door buzzer and informing the appropriate people of the visitor.
*Dealing with daily haulier paperwork and uploads.
*Dealing with customers’ order update sheets and recording any failures or amendments.
*Monitoring and processing enquiries via the inbox.
*Handling customer requests and answering any questions.
*Upload invoices and run the order reports.
*Check that all orders for the day have been delivered by the haulier successfully, and ensure all quantities match what has been dispatched.
*Deal with delivery discrepancies and price checks.
*Check the system to confirm what has been dispatched for this delivery.
*Carry out other customer service and administration duties as required.


Qualifications and Skills
*Good telephone manner.
*Quick to pick up systems.
*Good computer skills.
*Good at multitasking.
*Order processing.
*General office work.
*Must be able to use Microsoft Word and Excel.


Working Hours
*Monday to Friday.
*8.30am to 5pm.
*30-minute lunch break.


We will try to respond to reply to all applicants. If, however, you have not heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited.