Full job descriptionIMMEDIATE START Administrative Assistant
Location: Llansamlet, Swansea
Hours: 37.5 hours per week
Hourly Rate: £13.48
Annual Leave: 25 days plus bank holidays (pro rata)
About the Role
We are seeking a professional and organised Administrative Assistant to join our busy office in Llansamlet, Swansea. This is a varied and rewarding position, providing essential administrative and reception support to ensure the smooth day-to-day running of the office.
The successful candidate will be the first point of contact for visitors, colleagues, and external stakeholders, maintaining a welcoming and professional environment while supporting a wide range of administrative functions. You will be responsible for managing communications, maintaining records and databases, coordinating office supplies, and providing administrative support across multiple departments.
This role requires excellent organisational skills, strong attention to detail, the ability to manage competing priorities, and a proactive approach to problem-solving.
Key Responsibilities
*Welcome visitors, staff, and stakeholders in a professional and friendly manner.
*Manage visitor sign-in procedures and ensure office security protocols are followed.
*Maintain a clean, organised, and professional reception and office environment.
*Handle incoming telephone calls, directing enquiries appropriately and providing information where required.
*Monitor and manage shared email inboxes, ensuring enquiries are responded to promptly and professionally.
*Respond to internal and external enquiries efficiently and courteously.
*Support departments with general administrative tasks as required.
*Receive, sort, and distribute incoming post, deliveries, and packages.
*Prepare and coordinate outgoing mail and courier collections.
*Order stationery and office supplies and maintain adequate stock levels.
*Monitor and distribute office resources including printer supplies and consumables.
*Build and maintain positive working relationships with internal and external stakeholders.
*Troubleshoot minor technical issues and escalate where necessary.
*Provide call handling support for wider organisational services when required.
*Maintain accurate records, databases, and filing systems.
*Develop a thorough understanding of organisational services to ensure effective signposting and referrals.
*Ensure all administrative activities are completed in line with company policies, procedures, and GDPR requirements.
*Attend meetings and training sessions as required.
*Support the Office Manager with health and safety responsibilities, including Fire Warden duties where appropriate.
*Undertake any other duties commensurate with the role.
If you are an organised, customer-focused administrator looking for a varied role where no two days are the same, we’d love to hear from you.