Full job descriptionConsula is recruiting on behalf of a long-established healthcare services company in Nottingham for a Customer Service Advisor to join their patient and customer support team. Our client provides services to clinics and customers across the Midlands and is known for its caring culture, stability and excellent training.


This is a meaningful role where you will help people with appointments, accounts and service questions, often supporting customers who need a little extra patience and understanding.


This opportunity would suit someone with customer service experience who wants a role with real purpose, in a supportive and professional environment.


Location: Nottingham
Employment: Permanent


The Role


• Handle inbound calls and emails from customers and patients.
• Book, rearrange and confirm appointments.
• Answer questions about services, accounts and payments.
• Update records accurately and confidentially at all times.
• Liaise with clinics and internal teams to resolve queries.
• Handle sensitive conversations with empathy and discretion.
• Support the team in meeting service and quality standards.


A Typical Day


You will begin with a brief team update, then work through a steady flow of calls and emails. Some conversations are quick and simple; others need time, care and a calm approach. You will be part of a warm, professional team where people look out for each other, with a supportive team leader and regular coaching to help you settle in and grow.


About You


• Experience in a customer-facing role, in any sector.
• A warm, empathetic and professional manner.
• Excellent attention to detail and discretion with personal information.
• Good written and verbal communication.
• Dependable, organised and keen to make a difference.


What You Can Expect


• Full paid training and a thorough induction.
• 28 days’ annual leave including bank holidays.
• A stable, permanent role with a respected employer.
• Progression into senior advisor and team leader positions.
• Company pension, health benefits and free parking.


If you want a customer service role where you can genuinely help people every day, apply today through Consula and we will be in touch to discuss the next steps.