Customer Service & Expediting Coordinator
other jobs Michael Page Business Support
Added before 2 Days
- England,North West,Greater Manchester,Stockport
- Full Time, Permanent
- £30,000 - £340,000 per annum
Job Description:
Full job descriptionAs a Customer Service & Expediting Coordinator in Glasgow, you will manage customer enquiries and help keep orders moving through an Industrial / Manufacturing business. You will coordinate updates across the order process, giving customers clear information and helping the wider operation run smoothly.
Client Details
The organisation operates in the Industrial / Manufacturing sector in Stockport.
Description
*Handle customer enquiries by phone and email, providing clear and timely responses.
*Track customer orders and provide accurate updates on progress and expected delivery dates.
*Monitor and expedite customer orders throughout the manufacturing process to support on-time delivery commitments.
*Act as the primary liaison between Customer Service and manufacturing operations, providing visibility of order status and potential delays.
*Work closely with Production, Planning, Procurement, Warehouse, and Logistics teams to prioritise and expedite orders where required.
*Raise and update order information accurately to support a smooth customer journey.
*Keep customers informed when order details or delivery dates change.
*Maintain clear records of customer communications, order status and agreed actions.
*Identify recurring customer issues and share details to support practical improvements.
Profile
A successful ’Customer Service & Expediting Coordinator’ should have:
*Experience handling customer enquiries and providing clear updates.
*Ability to coordinate orders and follow actions through to completion.
*Confidence communicating by phone and email with customers and colleagues.
*Strong attention to detail when updating order and customer information.
*Ability to manage changing priorities while keeping customers informed.
*A practical approach to resolving order queries and delivery-related issues.
Job Offer
*Permanent Customer Service & Expediting Coordinator position in Stockport.
*Salary of £30,000 to £340,000 dependent on the level of experience.
If you’re interested in this role, apply now.
Client Details
The organisation operates in the Industrial / Manufacturing sector in Stockport.
Description
*Handle customer enquiries by phone and email, providing clear and timely responses.
*Track customer orders and provide accurate updates on progress and expected delivery dates.
*Monitor and expedite customer orders throughout the manufacturing process to support on-time delivery commitments.
*Act as the primary liaison between Customer Service and manufacturing operations, providing visibility of order status and potential delays.
*Work closely with Production, Planning, Procurement, Warehouse, and Logistics teams to prioritise and expedite orders where required.
*Raise and update order information accurately to support a smooth customer journey.
*Keep customers informed when order details or delivery dates change.
*Maintain clear records of customer communications, order status and agreed actions.
*Identify recurring customer issues and share details to support practical improvements.
Profile
A successful ’Customer Service & Expediting Coordinator’ should have:
*Experience handling customer enquiries and providing clear updates.
*Ability to coordinate orders and follow actions through to completion.
*Confidence communicating by phone and email with customers and colleagues.
*Strong attention to detail when updating order and customer information.
*Ability to manage changing priorities while keeping customers informed.
*A practical approach to resolving order queries and delivery-related issues.
Job Offer
*Permanent Customer Service & Expediting Coordinator position in Stockport.
*Salary of £30,000 to £340,000 dependent on the level of experience.
If you’re interested in this role, apply now.
Job number 4327291
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