Full job descriptionRobert Half are recruiting an Office Customer Support Administrator (Temporary to Permanent) based in Swindon.
Location:
Central Swindon
Hours: 9:00am - 5:00pm, 4 days per week (Monday, Tuesday, Thursday & Friday)
Contract: Temporary with a view to becoming permanent
The Opportunity:
We are supporting a small, busy and customer-focused business in Central Swindon looking to appoint an Office Customer Support Administrator to join their team on a temporary basis, with the potential to become a permanent position.
This is a varied role that combines customer service, administration, data management and research.
Working within a small office environment, you will be one of the first points of contact for customers, handling enquiries both over the phone and in person, while supporting the wider business with administration and customer information management.
Key Responsibilities
Answer and manage incoming customer calls professionally and efficiently.
Welcome and assist customers visiting the office.
Accurately record and update customer information within the CRM system.
Use AI-based tools to support administrative and research activities.
Conduct research to support sales and business development activities.
Maintain accurate customer records and ensure data quality at all times.
Assist with general office administration and customer communications.
Support the wider team with ad hoc projects and administrative tasks.
About You
Enjoy interacting with people and delivering excellent customer service.
Have strong communication skills, both verbally and in writing.
Be comfortable using technology, including CRM systems and new digital tools.
Have a high level of accuracy and attention to detail.
Be organised and able to manage multiple tasks simultaneously.
Enjoy working within a small team environment.
Be capable of working independently and using their own initiative when required.
Have previous customer service, administration or office support experience (preferred but not essential).
What’s On Offer?
Central Swindon location.
Friendly and supportive small business environment.
Broad and varied role with exposure to customer service, administration and technology.
Opportunity to develop CRM, AI and business support skills.
Temporary position with a genuine opportunity to become permanent.
4-day working week (Monday, Tuesday, Thursday and Friday).
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: