Full job descriptionHousing Solutions Officer
*Salary: £15.31 per hour
*Location: HD1, West Yorkshire
*Job Type: Temporary, office-based, initial 3-month assignment
An exciting opportunity has arisen for two Housing Solutions Officers to join a busy, customer-focused housing service on an initial agency contract. This Housing Solutions Officer opportunity will involve supporting homelessness prevention work across local hubs, with a focus on advice, assessment, and support for vulnerable customers.
Working closely with the wider team, the Housing Solutions Officer will help deliver practical housing advice, carry out homelessness assessments, and manage same-day approaches from customers seeking assistance. There may be potential for further opportunities beyond the initial contract, subject to service demand.
Day-to-day of the role
*Undertake homelessness assessments and manage on-the-day approaches from customers seeking support.
*Provide advice, guidance, and practical housing solutions to help prevent homelessness.
*Work directly with customers using an asset-based approach, focusing on what they can do for themselves.
*Build and maintain effective working relationships with customers, colleagues, and partner agencies.
*Use mediation, negotiation, and communication skills to achieve positive outcomes.
*Apply knowledge of housing legislation and housing-related issues to support customers in accessing or maintaining tenancies.
*Produce clear written communication and maintain accurate, timely case records on internal systems.
*Contribute to team objectives and suggest improvements to strengthen service delivery.
Required Skills & Qualifications
*Knowledge of relevant housing legislation.
*Awareness and understanding of housing-related benefits.
*Experience of delivering a frontline customer service.
*Ability to manage varied and demanding workloads in a flexible way.
*Strong negotiation and mediation skills.
*Ability to communicate sensitively and compassionately with customers and partners in a challenging environment.
*Good initiative and sound judgement when dealing with complex situations.
*Strong literacy and numeracy skills, with the ability to produce accurate case notes, letters, and emails.
*Confidence using multiple IT systems and software packages to record and collate information.
*Full valid driving licence and access to a car for work, although exceptions can be made for disabled applicants.
Benefits
*Dedicated consultant support throughout the assignment.
*Easy-to-use online system for timesheet management.
*Self-service portal for holiday requests, payslips, and employment documents.
*Access to free training, discount clubs, healthcare options, and reward schemes.
*Pension scheme, paid holiday, and maternity-related benefits.
*Opportunity to gain experience with well-regarded employers across the UK.
How to apply
To apply for this Housing Solutions Officer position, please submit your CV outlining your relevant experience and suitability for the role.