Full job descriptionReceptionist / Business Support Assistant
Location: Rochdale Council - Environmental Management Service, Green Lane, Heywood, OL10 2DY

Pay Rate: £13.70 per hour (PAYE)

Full Time | Temporary Contract (2 - 3 Months)
Rochdale Council is seeking a professional and customer-focused Receptionist / Business Support Assistant to join the Environmental Management Service based at Green Lane, Heywood. This is an excellent opportunity for an experienced administrator or receptionist looking to work within a busy local authority environment, providing vital front-line customer service and administrative support.
Day-to-day of the role:
As the first point of contact for customers, visitors and service users, you will play a key role in ensuring the smooth day-to-day operation of the Environmental Management Service. Working as part of a dedicated support team, you will provide a wide range of administrative, reception and technical support functions to colleagues, managers and members of the public.
*Manage the busy reception area and act as the main customer contact at Green Lane, both in person and via
*telephone.
*Respond to customer queries, providing information, guidance and support in a professional and timely manner.
*Process incoming and outgoing mail.
*Maintain accurate electronic and paper-based Environmental Management records.
*Input, retrieve and maintain data across various systems.
*Log customer and member enquiries and ensure they are directed appropriately.
*Assist with the procurement of goods and services, including ordering stationery and office supplies.
*Monitor office consumables and maintain stock inventories.
*Process orders, delivery notes and invoices, ensuring payments are made within Council timescales.
*Prepare routine correspondence using Microsoft Office applications.
*Assist with the preparation of payments for banking and reconciliation of cash and cheque income.
*Support the preparation of sundry debtor accounts and inter-service recharges.
*Assist with vehicle hire administration and taxi driver MOT administration.
*Collate information and data for service performance monitoring and key performance indicators.
*Maintain various records, including personnel information, room bookings and casual employee registers.
*Liaise effectively with managers, officers, suppliers and customers.
Requirements and Qualifications:
*Has previous experience within a reception, customer service or administrative support role.
*Possesses excellent communication and interpersonal skills.
*Is confident handling face-to-face and telephone enquiries.
*Has strong IT skills, particularly in Microsoft Word and Excel.
*Can manage multiple tasks and prioritise workloads effectively.
*Has excellent attention to detail and accuracy when processing information.
*Demonstrates a professional and customer-focused approach.
*Works well both independently and as part of a team.
Benefits:
To apply for this position, please send your cv to