Full job descriptionThis is an excellent opportunity for an established team leader who enjoys combining people management, operational oversight and continuous improvement in a customer-focused environment. Joining during an exciting growth phase, you’ll have the opportunity to influence how the function evolves while helping to shape a scalable service model for the future.


Client Details
The organisation operates in the Financial Services industry in London. They are a specialist Fintech business.
Description
Advisor Services Manager - Client Services London | Hybrid Working | Financial Services / FinTech
A fast-growing and innovative financial services business is seeking an experienced Adviser Services Manager to lead and develop a high-performing client servicing team.
*This is an excellent opportunity for an established team leader who enjoys combining people management, operational oversight and continuous improvement in a customer-focused environment. Joining during an exciting growth phase, you’ll have the opportunity to influence how the function evolves while helping to shape a scalable service model for the future.
The RoleReporting into senior management, you will take ownership of the day-to-day operation of the Adviser Services function, ensuring high standards of service, quality and operational performance.
Key responsibilities will include:
*Leading, coaching and developing a client service team.
*Managing service levels, workflows, resource planning and operational priorities.
*Driving quality assurance, process improvement and risk management initiatives.
*Monitoring performance metrics and implementing improvements where required.
*Managing escalations, complaints and higher-risk cases.
*Building strong relationships with stakeholders across the wider business.
*Supporting recruitment, onboarding and succession planning as the team grows.
*Helping to develop a scalable and efficient operating model that can support future business growth.


Profile
About You, Advisor Services Manager - Client Services We are keen to hear from candidates who can demonstrate:
*Previous leadership experience within a client services, operations or similar financial services customer focussed environment.
*Strong coaching, mentoring and performance management capabilities demonstrated on the CV
*Experience managing service delivery, quality control and operational risk.
*A track record of improving processes, controls or customer outcomes.
*Excellent communication and stakeholder management skills.
*Experience within financial services, wealth management, FinTech, platforms, adviser services or another regulated environment.


Job Offer
*Permanent Advisor Services Manager - Client Services position based in London.
*Salary of £50000 to £80000, dependent on the level of experience. Bonus
*Opportunity to join a growing and ambitious organisation.
*A highly visible leadership role with genuine scope to influence and improve operations.
*Collaborative and supportive culture.
*Hybrid working environment with a strong emphasis on team collaboration and development.
*Excellent long-term career progression prospects.
If you’re interested in this role, apply now!