Full job descriptionIMI Level 4 EV Qualified Technical Case Support Specialist (Level 1)
Millbrook | £40,000 - £50,000 DOE
Total Package Value £50,000 - £65,000+
IMI Level 4 Electric/Hybrid Qualification Essential
Join a rapidly growing automotive manufacturer and play a key role supporting the UK dealer network, helping retailers diagnose technical issues, resolve complex vehicle concerns and deliver exceptional customer satisfaction.
This is an outstanding opportunity for an IMI Level 4 EV Qualified Technician, Diagnostic Technician, Technical Support Engineer or Field Service Engineer looking to move into a manufacturer environment and work with cutting-edge electric vehicle technology.
What’s On Offer?
£40,000 - £50,000 Basic Salary
Annual Performance Bonus
Private Medical & Dental Insurance
Enhanced Pension Scheme
Life Assurance
Vehicle Purchase & Employee Discount Schemes
25 Days Holiday + Bank Holidays
Industry-Leading EV Training
Excellent Career Progression Opportunities
Exposure to New EV Technologies & Product Development
The Role
Acting as the first point of contact for dealer technical support, you will:
*Manage and resolve technical cases across the UK dealer network
*Support engineers and retailers with diagnostics and fault-finding
*Escalate complex cases to specialist engineering teams
*Support warranty investigations and technical enquiries
*Assist with Technical Service Bulletins and troubleshooting documentation
*Support product quality improvement initiatives
*Maintain accurate technical case records and reporting
*Work closely with engineering, quality, warranty and customer support teams
Essential Requirements
IMI Level 4 Electric/Hybrid Vehicle Qualification (or equivalent)
*Strong knowledge of EV systems and diagnostics
*Automotive diagnostic and fault-finding experience
*Experience within technical support, workshop, field service or engineering environments
*Understanding of vehicle electrical systems and architecture
*Strong communication and problem-solving skills
*Ability to manage multiple technical cases simultaneously
Ideal Backgrounds
*IMI Level 4 EV Technician
*Master Technician
*Diagnostic Technician
*Technical Support Engineer
*Automotive Technical Specialist
*Field Service Engineer
*EV Specialist Technician
*Warranty Engineer
*Dealer Technical Support Specialist
Please note: IMI Level 4 EV Qualification is a mandatory requirement for this position. Applications without this qualification are unlikely to be progressed.
Apply with your CV, current salary and notice period.