Full job descriptionGateway Coordinator - Freight Forwarding - Hounslow - Competitive

About the Company

Our client is a leading international logistics and freight forwarding business operating across a global network. They provide a comprehensive range of international freight services, information management and added-value logistics solutions to customers worldwide.

With an established international presence and a significant global workforce, our client combines its worldwide network and industry expertise to deliver integrated supply chain solutions.

Due to ongoing business requirements, they are looking to recruit a Gateway Coordinator to join their busy Gateway team.

As a Gateway Coordinator, you will oversee the efficient movement of freight through the gateway, ensuring shipments are processed accurately, safely, securely and within required deadlines.

Gateway Coordinator - The Details
*Competitive salary DOE
*Full-time position
*Shift pattern as per contract
*Bonus
*Reporting to the Gateway Manager
*Opportunity to work within an established international freight forwarding organisation
*Varied operational role covering gateway coordination, customs, transport and freight forwarding activities
*Training and development opportunities
*Opportunity to develop knowledge across international freight forwarding and gateway operations
*Collaborative working environment with internal and external stakeholders
Gateway Coordinator - Requirements
*Previous experience working within the freight forwarding or logistics industry
*Good understanding of import and export procedures
*Knowledge of freight forwarding operations and gateway processes
*Experience within consolidations (Consols) would be advantageous
*Previous experience working with airline transport operations would be advantageous
*Understanding of DfT, CAA, HMRC and IATA regulations and requirements
*Knowledge of freight industry security procedures and compliance requirements
*Experience with customs reporting and documentation
*Good understanding of ETSF procedures and T1 customs movements
*Fully PC literate, with good working knowledge of Microsoft Excel and Word
*Experience using freight forwarding operating systems and ICT applications
*Excellent organisational skills with a systematic and methodical approach to work
*Strong verbal and written communication skills
*Ability to manage own workload and complete tasks within strict deadlines
*Ability to work effectively in a fast-paced operational environment
*Self-motivated, enthusiastic and proactive approach to work
*Ability to work independently and collaboratively as part of a team
*Strong attention to detail, accuracy and compliance
*Professional approach with a commitment to continuous development
*Strong customer service skills and ability to build credible working relationships
Gateway Coordinator - Responsibilities
*Coordinating daily inbound and outbound freight movements, including airline collections and deliveries.
*Managing customs procedures, ETSF records, T1 discharges and required customs reporting.
*Maintaining accurate shipment data, records and updates on internal operating systems.
*Monitoring shipment milestones and ensuring all operational tasks, invoicing and job costing are completed on time.
*Following company SOPs, KPIs and relevant customs, security and industry regulations.
*Liaising with customers, suppliers, airlines, transport providers and internal departments to resolve queries and maintain strong working relationships.
*Supporting cost control through rate reviews and accurate job costing.
*Maintaining high standards of customer service, operational efficiency, safety and compliance.
*Supporting the Gateway Manager and wider team with daily operational requirements.
The role requires strong organisation, communication and attention to detail, alongside the ability to manage time-sensitive tasks and ensure the smooth, compliant movement of consignments.

About Us

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