Full job description
HMCTS Administrative Officer (AO)

Location: Taunton (Onsite)
If you enjoy keeping things running smoothly, supporting people with clarity and care, and taking pride in accurate administration, we’d love to hear from you. Our Client is hiring for a reputed client to join an onsite team helping support hearings, customers, and the day-to-day running of buildings in Taunton.
What you’ll be doing:

* Support the onsite running of buildings, including health and safety checks and maintenance checks
* Log maintenance work and help ensure issues are tracked appropriately
* Carry out administrative tasks to help prepare for, facilitate, and support hearing processes
* Provide face-to-face support, and handle telephone (incoming/outbound) and correspondence in a range of formats
* Use service scripts and knowledge articles to direct users to the right support, including clear guidance for users with specific or complex needs
* Follow complaints policies and procedures, respond promptly to prevent escalation, and update required systems as needed
* Process administrative work using standard operating procedures to meet performance targets and maintain service standards
* Manage case files with accurate data entry and secure information handling, including compliance with retention and data loss protocols
* Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
* Help with listing and scheduling, remaining responsive to urgent matters and following listing policies
* Contribute to health and safety operations (including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
What you’ll bring:

* A calm, customer-focused approach-especially when supporting users with specific or complex needs
* Strong administrative skills with a focus on accuracy, security, and compliance
* Confidence handling queries across face-to-face, telephone, and correspondence
* A proactive mindset for spotting risks, escalating when needed, and supporting safe building operations
* Willingness to follow procedures and help meet operational targets and service standards
Additional information:
* Pay rate: £12.86 per hour, increasing to £13.25 per hour after 12 weeks
If you’re organised, people-focused, and you take pride in doing things properly, apply today to join the onsite team in Taunton.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.