Lead Service Designer
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Added before 1 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Contract
- £525 - £550 per day
Job Description:
Full job descriptionLead Service Designer - Government Digital Services
Inside IR35: Up to £550 per day
Predominantly remote - travel to Leeds approximately 1-2 times per month
ASAP - 6 months, extension expected
We are looking for an experienced Lead Service Designer to shape a complex digital service within a major public-sector programme. You will take a service-wide view of user journeys, operational processes and supporting systems, identifying opportunities to create a more joined-up and accessible experience. Working within a multidisciplinary team, you will lead service-design activity across the delivery lifecycle and ensure decisions are grounded in user needs and government digital standards.
Role responsibilities*Lead service-design activity across discovery, alpha and beta phases.
*Map end-to-end user journeys, operational processes, systems and service dependencies.
*Create service blueprints that connect front-stage user experiences with supporting processes.
*Identify service gaps, pain points and opportunities for improvement.
*Plan and facilitate workshops with users, stakeholders and multidisciplinary teams.
*Work closely with User Research, Product, Content, Interaction Design and Delivery colleagues.
*Translate research and operational insight into clear service concepts and recommendations.
*Support alignment with the GDS Service Standard and preparation for service assessments.
Key experience and requirements*Extensive Service Design experience within UK government digital programmes.
*Strong knowledge of GDS standards, service phases and user-centred design practices.
*Experience leading service-design work through discovery, alpha and beta.
*Advanced journey-mapping, service-blueprinting and systems-thinking capabilities.
*Strong workshop facilitation and stakeholder-engagement skills.
*Experience working within agile multidisciplinary teams on complex digital services.
*Ability to communicate service challenges and recommendations to senior stakeholders.
*Availability to travel to Leeds approximately 1-2 times per month.
Inside IR35: Up to £550 per day
Predominantly remote - travel to Leeds approximately 1-2 times per month
ASAP - 6 months, extension expected
We are looking for an experienced Lead Service Designer to shape a complex digital service within a major public-sector programme. You will take a service-wide view of user journeys, operational processes and supporting systems, identifying opportunities to create a more joined-up and accessible experience. Working within a multidisciplinary team, you will lead service-design activity across the delivery lifecycle and ensure decisions are grounded in user needs and government digital standards.
Role responsibilities*Lead service-design activity across discovery, alpha and beta phases.
*Map end-to-end user journeys, operational processes, systems and service dependencies.
*Create service blueprints that connect front-stage user experiences with supporting processes.
*Identify service gaps, pain points and opportunities for improvement.
*Plan and facilitate workshops with users, stakeholders and multidisciplinary teams.
*Work closely with User Research, Product, Content, Interaction Design and Delivery colleagues.
*Translate research and operational insight into clear service concepts and recommendations.
*Support alignment with the GDS Service Standard and preparation for service assessments.
Key experience and requirements*Extensive Service Design experience within UK government digital programmes.
*Strong knowledge of GDS standards, service phases and user-centred design practices.
*Experience leading service-design work through discovery, alpha and beta.
*Advanced journey-mapping, service-blueprinting and systems-thinking capabilities.
*Strong workshop facilitation and stakeholder-engagement skills.
*Experience working within agile multidisciplinary teams on complex digital services.
*Ability to communicate service challenges and recommendations to senior stakeholders.
*Availability to travel to Leeds approximately 1-2 times per month.
Job number 4328265
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