Full job description Case Administrator - Cardiff
Pay Rate: £12.71 per hour
Location: National Probation Service, Cardiff
Hours: 18.5 hours per week, Monday-Friday
Contract: Maternity cover until 01/01/2028
Start Date: ASAP, subject to enhanced EL1 vetting
Working Pattern: Fully office-based, with hours to be agreed between 9am and 5pm.
We are currently recruiting for a Case Administrator to join the National Probation Service team in Cardiff on a maternity cover basis.
Key Responsibilities
*Provide general administrative support and maintain accurate records and databases.
*Manage referrals, appointments and correspondence.
*Prepare and maintain case files, reports and documentation.
*Handle telephone enquiries, emails and reception duties.
*Arrange meetings, appointments and take minutes where required.
*Support case administration and maintain office resources.
*Work closely with colleagues and external agencies.
*Follow safeguarding, confidentiality and health and safety procedures.
Essential Skills & Experience
*Previous administration experience in a similar environment.
*Good IT skills and working knowledge of Microsoft Office.
*Strong typing skills and attention to detail.
*Good organisational and communication skills.
*Ability to work well as part of a team.
*Ability to work to deadlines and manage workloads effectively.
No formal qualifications are required.
This is a great opportunity for an organised and IT-confident administrator who enjoys working as part of a team and supporting an important public service.
Please note: The successful candidate will be subject to enhanced vetting which can take around 4 - 6 weeks to be completed.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.