Full job description
AO - Aldershot Justice Centre (HMCTS)

Location: Aldershot
Pay: £12.86 per hour, increasing to £13.25 after 12 weeks.

If you’re someone who thrives on helping others, keeping things moving, and getting the details right, this is a fantastic opportunity to support the justice process at Aldershot Justice Centre. You’ll be the calm, confident voice (and paperwork powerhouse) that helps users understand what to do next-so proceedings can run effectively.
What you’ll be doing:

* Manage day-to-day administrative tasks to prepare for, facilitate, and support all types of hearings
* Provide customer service through face to face support, telephone (incoming and outbound), and responding to correspondence in a range of formats
* Use service scripts and knowledge to signpost users to the right support and give clear, consistent information-especially for users with specific or complex needs
* Follow complaints policies and procedures, responding promptly to reduce escalation and keeping records updated as required
* Support operational tasks using standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry and secure information management, including retention and data loss compliance
* Support jury service administration (selection, deferral, reassignment, attendance tracking), plus processing related expenses and court fees
* Help with listing and scheduling, supporting efficient use of judicial time and responsiveness to urgent matters
* Assist with enforcement support, including financial assessments, helping fine collection, and producing basic statistical/financial reports
* Contribute to health and safety operations such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you’ll bring:

* A strong customer service mindset with the ability to communicate clearly and empathically
* Confidence handling a busy workload with accuracy, discretion, and professionalism
* The ability to follow policies and procedures, staying calm and responsive when timelines are tight
* Care for data quality, compliance, and secure handling of information
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.