Full job descriptionSenior Customer Service Representative

Location: Leeds

Salary: £27,000 - £28,000

Working Hours: Monday to Friday, 9am - 5.30pm

Working Pattern: Office-based for the first six months, then
moving to hybrid working

We are currently recruiting for a Senior Customer Service
Representative to join a well-established organisation within the
financial services sector, based in Leeds.

This is a great opportunity for an experienced customer service
professional looking to take the next step in their career. You
will play an important role in delivering excellent customer
service, resolving queries efficiently and supporting colleagues
across the wider team. Previous experience within financial
services would be advantageous, but is not essential for the
right candidate.

Key Responsibilities:

* Handle and resolve customer queries across inbound and outbound
communication channels, aiming to resolve issues at the first
point of contact.
* Manage customer dissatisfaction and complaints, ensuring these
are acknowledged and handled appropriately.
* Maintain high standards of accuracy and attention to detail
* Work collaboratively with colleagues and deliver positive
customer outcomes.

The Ideal Candidate:

* Previous experience in a customer service role
* Confident handling customer queries and resolving issues
professionally and efficiently.
* Good communication and interpersonal skills, with the ability
to build relationships with internal and external stakeholders.
* Strong attention to detail and an understanding of the
importance of accuracy
* A supportive team player who has a proactive approach to their
work.

If you have a strong customer service background and are looking
for a role where you can develop your skills, we would love to
hear from you.

Please apply via the advert or contact Megan at Eclectic
Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you
haven’t heard back within 10 days, please understand that you
have unfortunately been unsuccessful for this position, or the
position has been filled. Please call the office or send an email
to discuss other potential opportunities.