Full job descriptionNeighbourhood Officer
*Job Type: Contract
*Location: Sheffield
*Salary: £15.56 per hour PAYE
This is a varied, community-based housing opportunity for a Neighbourhood Officer who is passionate about helping residents sustain their tenancies and improve their quality of life. Working across a designated patch, the Neighbourhood Officer will support vulnerable households, manage tenancy matters, and work with partner agencies to deliver tailored, person-centred support.
Day-to-day of the role
*Manage a designated patch of properties and households, taking ownership of a busy and varied caseload.
*Carry out home visits and community-based support, helping tenants access services that enable them to maintain successful tenancies.
*Complete annual support visits and household plans, identifying needs and arranging follow-up interventions where required.
*Support residents facing complex issues such as safeguarding concerns, mental ill health, substance misuse, and parenting difficulties.
*Manage day-to-day tenancy matters, including lower-level breaches, rent arrears visits, and early intervention work.
*Work with colleagues and partner agencies to address anti-social behaviour, nuisance, harassment, and wider tenancy issues.
*Monitor local environmental standards, reporting issues such as untidy gardens, pest problems, abandoned vehicles, and property concerns.
*Build strong links with residents, community groups, local representatives, and service providers to encourage community involvement and neighbourhood improvement.
*Provide guidance on housing services, property maintenance, and local support options, while maintaining accurate records and reports.
Required skills & qualifications
*Experience in a frontline, customer-facing role, ideally within housing, support services, or community-based work.
*Experience handling challenging situations and working with vulnerable individuals with complex needs.
*Strong customer service skills and the ability to build trust and positive working relationships.
*Ability to work independently, manage a demanding caseload, and remain calm under pressure.
*Good problem-solving skills with a proactive and practical approach to resolving issues.
*Confident written and verbal communication skills, including accurate record-keeping and report writing.
*Ability to work effectively with colleagues, external agencies, and community partners.
*Basic IT skills, including Microsoft applications.
*Understanding of professional boundaries, safeguarding responsibilities, and safe lone working practices.
Benefits
*Competitive hourly rate of £15.56 PAYE
*Meaningful role supporting residents and strengthening local communities
*Varied field-based work with autonomy over your own patch and caseload
*Opportunity to work closely with multi-agency partners and local services
*Chance to make a direct impact on tenancy sustainment, homelessness prevention, and resident wellbeing
How to apply
To apply for this Neighbourhood Officer position, please submit your CV and a cover letter outlining your relevant experience, your approach to supporting vulnerable residents, and why this role is of interest to you.