Full job descriptionNew Vacancy: (Senior) Claims Technician - Binders | Reinsurance
Lloyd’s Broker
City of London
I am currently partnered with a leading Lloyd’s Broker who are seeking an experienced Claims Technician to join their growing team.
This role will be responsible for the effective oversight, management and processing of claims arising across the binder and delegated authority from all lines of business on a reinsurance basis.
My client is looking for an experienced Claims Technician, ideally with strong delegated/binder exposure across multiple lines, and experience using ECF, CLASS, IMR, LORS & more.


Key Responsibilities
*Review, monitor and oversee claims bordereaux submitted by coverholders, TPAs and other delegated authority partners, ensuring submissions are received and processed accurately and within agreed timescales.
*Validate claims data to ensure accuracy, completeness and consistency prior to onward reporting, reconciliation or processing within internal systems.
*Identify, investigate and resolve discrepancies, missing information, data quality issues and reconciliation queries.
*Monitor the timely receipt, review and processing of claims bordereaux, following up with external parties where necessary.
*Work closely with internal stakeholders and external business partners to improve the quality, accuracy and consistency of binder and delegated claims data.
*Reconcile claims information across bordereaux, internal claims systems, insurer records and associated financial data, ensuring any variances are identified and resolved.
*Ensure claims data is maintained in accordance with internal controls, delegated authority requirements and relevant London Market processes.
*Build and maintain effective working relationships with coverholders, TPAs, brokers and internal teams to support efficient claims administration and reporting.

Required Experience & Skills
*Strong experience within insurance claims, ideally gained within the Lloyd’s or wider London Market.
*Previous experience working with binder, delegated authority or coverholder business.
*Good understanding of the end-to-end claims lifecycle and associated claims administration processes.
*Demonstrable experience reviewing, validating, managing and reconciling claims bordereaux.
*Strong understanding of claims controls, delegated authority arrangements, claims authorities and referral procedures.
*Practical experience using London Market systems and platforms, including CLASS ECF, IMR, LORS and A&S.
*Experience with OpenTWINS, GBX or other similar insurance and broking systems.
*Strong data management and reconciliation skills, with excellent attention to detail and the ability to identify and resolve discrepancies.
*Good interpersonal and relationship-building skills, with the ability to liaise effectively with brokers, clients, coverholders, TPAs and internal stakeholders, including IBA teams.
*Excellent verbal and written communication skills, with the ability to manage queries and work collaboratively with a range of stakeholders.
*A proactive, organised and methodical approach, with the ability to manage competing priorities and meet deadlines.