Full job descriptionThis taxi company is looking for Telephone Operators to join their friendly team in Hove. Become part of a popular city 24-hour taxi operation, providing excellent customer service and giving you the opportunity to develop these skills. Apply now!
Telephone Operator
Hove, BN3 7ET
In-person, office-based role (no remote working available)
*Part Time, Permanent
*£10.85 - £13.71 per hour
*Mostly Evening and Weekend Shifts
Please Note: Applicants must be authorised to work in the UK.
Established for over 60 years, this taxi firm specialises in offering fast, efficient and reliable taxi services to businesses, residents and visitors in Brighton & Hove and the surrounding areas. Open 24 hours a day, 365 days a year, they operate a mixed fleet of over 250 fully licensed hackney carriage and private hire taxis ranging from saloons to 8 seater vehicles. Services include everyday taxis, airport and seaport transfers, executive travel and weddings.
They are looking for Telephone Operators with excellent communication skills, to ensure the smooth running of taxi operations and provide outstanding service to customers and drivers.
Key Responsibilities:
*Answering calls, taking/amending/cancelling bookings.
*Providing excellent customer service to service users.
*Operating a purpose-built computer system for taxi companies.
*Working as part of a team to ensure efficient operations and customer satisfaction.
Experience and Qualifications:
*Excellent customer service skills.
*Strong keyboard skills and attention to detail.
*Good communication skills.
*Must work well as part of a supportive team.
Salary:
Minimum rates based on £10.85 per hour for 18-20 year olds and £12.71 for applicants age 21 and over.
*£10.85 - £13.21 per hour, Monday to Thursday 0800-0000 and Friday 0800-1600.
*£11.35 - £13.71 per hour Friday 1600 to Sunday 0000.
Working Hours:
*One day shift 0800-1600 is available on a Saturday on a fortnightly basis (week 1).
*Evening shifts 1600-0000 are available on Fridays (week 1), Saturdays (week 2), and Sundays (week 1) on a fortnightly basis as noted.
Regular shifts are 8 hours and run from 0000-0800, 0800-1600, and 1600-0000. There are some shorter shifts (4 hours) that may become available as overtime. The firm operates on a fortnightly rota basis.
Please Note: Applicants must be able to work evenings and weekends.
Benefits Package:
*Auto Enrolment Pension Scheme.
*Work from home option (special circumstances or overtime coverage).
*Additional leave after 5 and 10 years service.
*Free transport from work when finishing at 0000 (subject to Benefits in Kind taxes).
*Annual company Christmas event.
*Free tea/coffee provided.
*Casual dress code.
If you’re looking to pick up some weekend hours whilst studying or work part-time over the weekend, join Brighton and Hove Radio Cabs’ friendly team today and become part of their continued success. Apply now!
How to apply for the Telephone Operator role:
If you have the skills and experience required for this telecommunications position based in Brighton, click "apply" today and check your inbox for an email providing more Information on how to tailor your application and provide a cover letter or any supporting documents.
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