Customer Service Advisor
other jobs Insight Select Ltd
Added before 22 hours
- England,South East,Berkshire,Reading
- Full Time, Permanent
- £28,000 per annum
Job Description:
Full job descriptionCustomer Service Advisor
Location: Reading (Hybrid – 2 days per week in the office)
Salary: £28,000
Permanent
We are working with a well-established and innovative business looking for a proactive and customer-focused Customer Service Advisor to join its team in Reading.
This is a fantastic opportunity for someone who enjoys helping customers, resolving queries and building positive relationships. You will act as a first point of contact for a varied customer base, ensuring enquiries are handled efficiently and customers receive a consistently high level of service.
Key Responsibilities
*Provide first-line customer support via telephone, email and written correspondence.
*Manage customer enquiries from initial contact through to resolution.
*Process customer requests accurately and within agreed service levels.
*Provide advice and guidance on company products and services.
*Maintain accurate records of customer interactions using CRM and internal systems.
*Identify opportunities to promote additional products and services where appropriate.
*Work closely with internal departments to ensure customer queries are resolved effectively.
*Support customer campaigns, surveys and outbound communications when required.
About You
*Previous experience in a customer service or customer-facing role.
*Excellent verbal and written communication skills.
*A professional and confident telephone manner.
*Strong organisational skills and the ability to manage multiple priorities.
*Good IT skills, including Microsoft Office and web-based systems.
*Strong problem-solving skills and attention to detail.
*The ability to remain calm and professional when handling challenging situations.
*A proactive, self-motivated approach and willingness to learn.
*A genuine passion for customer satisfaction.
The Package
*Salary of £28,000.
*Hybrid working – 2 days per week in the Reading office.
*25 days’ annual leave plus bank holidays.
*Option to purchase/add up to 5 additional unpaid leave days.
*£300 annual lifestyle allowance.
*Competitive pension scheme, with employer matching up to 10%.
Location: Reading (Hybrid – 2 days per week in the office)
Salary: £28,000
Permanent
We are working with a well-established and innovative business looking for a proactive and customer-focused Customer Service Advisor to join its team in Reading.
This is a fantastic opportunity for someone who enjoys helping customers, resolving queries and building positive relationships. You will act as a first point of contact for a varied customer base, ensuring enquiries are handled efficiently and customers receive a consistently high level of service.
Key Responsibilities
*Provide first-line customer support via telephone, email and written correspondence.
*Manage customer enquiries from initial contact through to resolution.
*Process customer requests accurately and within agreed service levels.
*Provide advice and guidance on company products and services.
*Maintain accurate records of customer interactions using CRM and internal systems.
*Identify opportunities to promote additional products and services where appropriate.
*Work closely with internal departments to ensure customer queries are resolved effectively.
*Support customer campaigns, surveys and outbound communications when required.
About You
*Previous experience in a customer service or customer-facing role.
*Excellent verbal and written communication skills.
*A professional and confident telephone manner.
*Strong organisational skills and the ability to manage multiple priorities.
*Good IT skills, including Microsoft Office and web-based systems.
*Strong problem-solving skills and attention to detail.
*The ability to remain calm and professional when handling challenging situations.
*A proactive, self-motivated approach and willingness to learn.
*A genuine passion for customer satisfaction.
The Package
*Salary of £28,000.
*Hybrid working – 2 days per week in the Reading office.
*25 days’ annual leave plus bank holidays.
*Option to purchase/add up to 5 additional unpaid leave days.
*£300 annual lifestyle allowance.
*Competitive pension scheme, with employer matching up to 10%.
Job number 4329314
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