Full job descriptionHospitality Team MemberWe are seeking a Hospitality Team Member to join our dynamic team in Milton Keynes on a fixed term contract through the Christmas period.
In this role, you will be at the heart of our operation, delivering exceptional service and creating memorable experiences for our guests. You will work as part of a collaborative team, contributing to a welcoming and professional environment where every interaction matters. The successful candidate will demonstrate genuine warmth, reliability, and a commitment to excellence in all aspects of hospitality service.
• Provide friendly and attentive service to guests, ensuring their needs are met promptly and professionally
*Maintain a clean, organised, and welcoming environment across all service areas
*Process transactions accurately and handle cash or card payments with integrity
*Communicate effectively with team members to ensure seamless service delivery
*Respond to guest enquiries and resolve issues with empathy and problem-solving skills
*Follow health, safety, and hygiene protocols consistently
*Adapt quickly to changing priorities and manage time effectively during busy periods
*Support colleagues and contribute to a positive team atmosphere
*Uphold company standards and policies in all guest interactions
*Assist with setup, breakdown, and general housekeeping duties as required
**Required:** • Excellent customer service skills with a genuine desire to help others • Strong communication and interpersonal abilities • Reliable, punctual, and professional demeanour • Ability to work effectively as part of a team
*Flexibility to work varied shifts, including evenings and weekends • Basic numeracy skills for handling transactions • Attention to detail and organisational skills • Willingness to follow health and safety guidelines
**Desirable:** • Previous experience in hospitality, customer service, or a similar role • Familiarity with point-of-sale (POS) systems or hospitality software • Knowledge of food and beverage service standards • Additional language skills • First aid or food hygiene certification • Experience in a fast-paced service environment
*Meal on shift
*Endless tea and coffee on shift
*Enrolment into the WSH pension scheme
*28 days annual leave (plus extra day for your birthday off)
*Enhanced maternity, paternity and family friendly leave with length of service
*Access to everyday discounts and communication portal
*Employee Assistance Programme and qualified Mental Health First Aiders
*Cycle to Work scheme
*Opportunity to develop and further your career in an exciting company