Full job descriptionGenuine Dining - SupervisorWe’re looking for an enthusiastic and customer-focused Front of House Supervisor to join our team. In this role, you’ll lead by example, supporting the day-to-day operation while ensuring guests receive an exceptional experience from arrival through to departure. Working closely with management and operational teams, you’ll motivate colleagues, maintain high service standards and help create a positive and welcoming environment. If you’re passionate about hospitality and enjoy leading a team in a fast-paced setting, we’d love to hear from you!
Key responsibilities include:
*Supervising the day-to-day front of house operation, ensuring exceptional customer service standards are consistently delivered.
*Leading, motivating and supporting front of house team members during service.
*Acting as a key point of contact for customers, handling queries, feedback and complaints professionally.
*Assisting with staff scheduling, rota management and workforce planning.
*Supporting the recruitment, onboarding and training of new team members.
*Conducting team briefings and ensuring colleagues are informed of daily objectives, promotions and operational updates.
*Monitoring service standards and identifying opportunities for continuous improvement.
*Ensuring all health & safety, food safety and company procedures are followed.
*Assisting with cash handling, stock control and reconciliation processes where required.
*Working closely with kitchen and management teams to ensure efficient service delivery.
*Supporting the delivery of events, hospitality functions and special promotions.
*Maintaining high standards of cleanliness, presentation and organisation throughout customer-facing areas.
Qualifications and skills include:
*Previous experience in a Front of House, Hospitality Supervisor or Team Leader role.
*Excellent customer service and communication skills.
*Strong leadership skills with the ability to motivate and develop team members.
*Ability to remain calm and professional in a fast-paced environment.
*Experience handling customer concerns and resolving issues effectively.
*Strong organisational and time-management skills.
*Ability to manage multiple priorities while maintaining attention to detail.
*Good understanding of health & safety and food hygiene requirements.
*Cash handling and basic financial administration experience.
*Proficient in Microsoft Office and/or hospitality point-of-sale systems.
*Flexible approach to working hours, including evenings where required.
What we offer includes:
*Monday to Friday schedule – enjoy your weekends!
*Paid overtime opportunities
*Employee assistance programme/ Hospitality action
*Great location – Central London office building
*Supportive team environment with training and progression opportunities within the company
*Training investment
*Meals and drinks while on shift
Benefits include:
*Cycle to work scheme
*Discounted or free food
*Enhanced maternity & paternity
*New parents voucher
*Voucher for newlyweds
*Referral bonus
*Annual GDC party / Company events