3rd Line Service Desk Engineer - Infrastructure
other jobs Searchability
Added before 5 hours
- England,London,City of London
- Full Time, Permanent
- £40,000 - £45,000 per annum
Job Description:
Full job description3rd Line Service Desk Engineer - InfrastructureLocation: London
Salary: £40,000-£45,000 DOE
Contract: Full Time | Permanent
Working pattern: Hybrid - four days in the office during probation, reducing to three afterwards
Hours: 40 hours per week, Monday-Friday, within 9am-6pm
About the opportunitySearchability is recruiting for an established managed IT services provider supporting over 70 businesses and 3,000 users across the creative industry.
We’re looking for an experienced infrastructure engineer to act as the senior technical escalation point within the service desk. You’ll take ownership of complex server, virtualisation, storage, backup and networking issues, supporting clients remotely and onsite.
This role suits someone who enjoys hands-on troubleshooting, working with physical infrastructure and helping other engineers develop their technical skills.
What you’ll be doing*Taking ownership of complex escalations from 1st and 2nd line engineers, resolving incidents within agreed SLAs.
*Investigating recurring problems, identifying root causes and documenting lasting fixes.
*Building, configuring and maintaining physical servers, including hardware diagnostics, RAID, firmware and remote management through iDRAC or iLO.
*Supporting Hyper-V and VMware environments, including hosts, clusters, virtual machines, capacity and performance.
*Administering Windows Server, Active Directory, Group Policy, DNS, DHCP and file services.
*Managing SAN and NAS storage, including storage pools, LUNs, shares and permissions.
*Monitoring backups, completing restores and supporting disaster recovery testing.
*Troubleshooting firewalls, switches and wireless networks, including VLANs, VPNs and routing.
*Mentoring junior engineers and maintaining clear technical documentation.
*Supporting infrastructure projects and their transition into ongoing service desk support.
What we’re looking for*At least three years’ experience in 2nd or 3rd line support, ideally within an MSP.
*Strong hands-on Windows Server, Active Directory, DNS, DHCP and Group Policy experience.
*Practical experience supporting Hyper-V and/or VMware.
*Confidence working with physical server hardware, RAID, diagnostics and iDRAC/iLO.
*Experience with Veeam Backup & Replication and Cloud Connect, including restores and disaster recovery.
*Solid networking knowledge covering TCP/IP, subnetting, VLANs, VPNs and firewall configuration.
*Microsoft 365, Entra ID and Intune administration experience.
*A methodical approach to troubleshooting, clear client communication and the ability to own issues through to resolution.
Useful additional experience*Azure infrastructure and hybrid environments.
*PowerShell scripting and automation.
*WatchGuard, Fortinet, HP/Aruba, Cisco or UniFi technologies.
*Dell PowerVault, Synology, Cove or Acronis.
*macOS, creative applications or large-file storage platforms such as LucidLink, Nasuni or Egnyte.
*Relevant Microsoft, VMware, Cisco or Veeam certifications.
*A full UK driving licence.
What’s on offer*£40,000-£45,000 salary, dependent on experience.
*Hybrid working: four office days during probation, reducing to three afterwards.
*22 days’ annual leave plus bank holidays, increasing to 25 days over your first three years.
*Funded certifications and ongoing professional development.
*Quarterly and annual staff awards.
*Funded social events and referral bonuses.
*The opportunity to develop into an Infrastructure Subject Matter Expert.
To apply or find out more, contact Annabelle Edwards at Searchability:
Salary: £40,000-£45,000 DOE
Contract: Full Time | Permanent
Working pattern: Hybrid - four days in the office during probation, reducing to three afterwards
Hours: 40 hours per week, Monday-Friday, within 9am-6pm
About the opportunitySearchability is recruiting for an established managed IT services provider supporting over 70 businesses and 3,000 users across the creative industry.
We’re looking for an experienced infrastructure engineer to act as the senior technical escalation point within the service desk. You’ll take ownership of complex server, virtualisation, storage, backup and networking issues, supporting clients remotely and onsite.
This role suits someone who enjoys hands-on troubleshooting, working with physical infrastructure and helping other engineers develop their technical skills.
What you’ll be doing*Taking ownership of complex escalations from 1st and 2nd line engineers, resolving incidents within agreed SLAs.
*Investigating recurring problems, identifying root causes and documenting lasting fixes.
*Building, configuring and maintaining physical servers, including hardware diagnostics, RAID, firmware and remote management through iDRAC or iLO.
*Supporting Hyper-V and VMware environments, including hosts, clusters, virtual machines, capacity and performance.
*Administering Windows Server, Active Directory, Group Policy, DNS, DHCP and file services.
*Managing SAN and NAS storage, including storage pools, LUNs, shares and permissions.
*Monitoring backups, completing restores and supporting disaster recovery testing.
*Troubleshooting firewalls, switches and wireless networks, including VLANs, VPNs and routing.
*Mentoring junior engineers and maintaining clear technical documentation.
*Supporting infrastructure projects and their transition into ongoing service desk support.
What we’re looking for*At least three years’ experience in 2nd or 3rd line support, ideally within an MSP.
*Strong hands-on Windows Server, Active Directory, DNS, DHCP and Group Policy experience.
*Practical experience supporting Hyper-V and/or VMware.
*Confidence working with physical server hardware, RAID, diagnostics and iDRAC/iLO.
*Experience with Veeam Backup & Replication and Cloud Connect, including restores and disaster recovery.
*Solid networking knowledge covering TCP/IP, subnetting, VLANs, VPNs and firewall configuration.
*Microsoft 365, Entra ID and Intune administration experience.
*A methodical approach to troubleshooting, clear client communication and the ability to own issues through to resolution.
Useful additional experience*Azure infrastructure and hybrid environments.
*PowerShell scripting and automation.
*WatchGuard, Fortinet, HP/Aruba, Cisco or UniFi technologies.
*Dell PowerVault, Synology, Cove or Acronis.
*macOS, creative applications or large-file storage platforms such as LucidLink, Nasuni or Egnyte.
*Relevant Microsoft, VMware, Cisco or Veeam certifications.
*A full UK driving licence.
What’s on offer*£40,000-£45,000 salary, dependent on experience.
*Hybrid working: four office days during probation, reducing to three afterwards.
*22 days’ annual leave plus bank holidays, increasing to 25 days over your first three years.
*Funded certifications and ongoing professional development.
*Quarterly and annual staff awards.
*Funded social events and referral bonuses.
*The opportunity to develop into an Infrastructure Subject Matter Expert.
To apply or find out more, contact Annabelle Edwards at Searchability:
Job number 4330253
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