Service Coordinator
other jobs Reed
Added before 1 Days
- England,East of England,Suffolk
- Full Time, Permanent
- £26,000 - £28,000 per annum, inc benefits
Job Description:
Full job descriptionJob Title - Service Engineer Coordinator
Role Overview
To work within the Sales and Customer Support Team to coordinate the Service Engineers and Delivery Drivers carrying out servicing, repairs and deliveries of medical couches and related products.
This role reports to the Sales Office Manager.
Role Responsibilities
*Take responsibility for the Servicing inbox.
*Ensure proactive and clear communication with customers relating to appointments for the servicing, repair and delivery of medical couches and associated products, providing all relevant information to customers and facilitating any changes to appointments that may be required.
*Ensure all necessary paperwork, job details, required parts and customer information are accurate, complete and readily available and provided to Service Engineers ahead of scheduled visits.
*Effectively manage and maintain Service Engineers’ calendars, ensuring appointments are accurately scheduled and engineer availability is maximised.
*Plan and coordinate Service Engineer routes and schedules to ensure visits are organised efficiently, taking into account the availability of Service Engineers, geographical locations, travel times and any specific customer requirements.
Manage the Company vans ensuring:
*Daily checks are completed by engineers
*Any issues identified during the checks are followed up and resolved.
*MOTs, regular servicing are repairs are arranged as required.
*Liaising with the Accounts Team to confirm that vehicles are taxed and that breakdown cover and insurance is in place.
*Book accommodation for service engineers as required and liaise with the Accounts Team to provide details regarding payment.
*Ensure that any Service Engineer expenses are authorised in accordance with the Expenses Policy for prompt payment by the Accounts Team.
*Provide administrative support for marketing activities, including the preparation and distribution of email campaigns and mailshots using Mailchimp.
*Deliver a consistently high standard of customer service, providing professional, helpful and efficient support to both internal and external customers.
*Receive training in other roles of the Sales and Customer Support Team to provide departmental cover during periods of colleague absence, including annual leave and sickness.
*Work collaboratively as a proactive and supportive member of the Sales and Customer Support Team, contributing to the smooth and efficient running of the team.
Please note that this job description is not designed to be a comprehensive list of duties.
It is an outline and guide to the main responsibilities of the role and as such you may be asked to undertake additional or varied tasks to meet the needs of the business.
Office Based only
Full Time only
Must be able to drive
Salary in the region on £27,000pa subject to experience
Role Overview
To work within the Sales and Customer Support Team to coordinate the Service Engineers and Delivery Drivers carrying out servicing, repairs and deliveries of medical couches and related products.
This role reports to the Sales Office Manager.
Role Responsibilities
*Take responsibility for the Servicing inbox.
*Ensure proactive and clear communication with customers relating to appointments for the servicing, repair and delivery of medical couches and associated products, providing all relevant information to customers and facilitating any changes to appointments that may be required.
*Ensure all necessary paperwork, job details, required parts and customer information are accurate, complete and readily available and provided to Service Engineers ahead of scheduled visits.
*Effectively manage and maintain Service Engineers’ calendars, ensuring appointments are accurately scheduled and engineer availability is maximised.
*Plan and coordinate Service Engineer routes and schedules to ensure visits are organised efficiently, taking into account the availability of Service Engineers, geographical locations, travel times and any specific customer requirements.
Manage the Company vans ensuring:
*Daily checks are completed by engineers
*Any issues identified during the checks are followed up and resolved.
*MOTs, regular servicing are repairs are arranged as required.
*Liaising with the Accounts Team to confirm that vehicles are taxed and that breakdown cover and insurance is in place.
*Book accommodation for service engineers as required and liaise with the Accounts Team to provide details regarding payment.
*Ensure that any Service Engineer expenses are authorised in accordance with the Expenses Policy for prompt payment by the Accounts Team.
*Provide administrative support for marketing activities, including the preparation and distribution of email campaigns and mailshots using Mailchimp.
*Deliver a consistently high standard of customer service, providing professional, helpful and efficient support to both internal and external customers.
*Receive training in other roles of the Sales and Customer Support Team to provide departmental cover during periods of colleague absence, including annual leave and sickness.
*Work collaboratively as a proactive and supportive member of the Sales and Customer Support Team, contributing to the smooth and efficient running of the team.
Please note that this job description is not designed to be a comprehensive list of duties.
It is an outline and guide to the main responsibilities of the role and as such you may be asked to undertake additional or varied tasks to meet the needs of the business.
Office Based only
Full Time only
Must be able to drive
Salary in the region on £27,000pa subject to experience
Job number 4330289
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