Full job descriptionWe’re looking for two proactive, organised and customer-focused Administrators to work hybrid with one day office based on a temporary basis for approximately six months.
These are varied roles where you’ll need to be comfortable managing competing priorities, working with a range of internal teams and external partners, and delivering accurate, timely and high-quality administrative support.
One day office based, 28 days holiday plus bank holidays and on site parking.
What you’ll be doing
Role 1
Providing income and rent administration support
*Acting as a first point of contact for queries directed to our rent and income service, providing a responsive and helpful service to customers, colleagues and external partners.
*Accurately processing rent and service charge transactions on relevant databases.
*Assisting with the reconciliation and posting of payments and adjustments, ensuring work is completed within agreed timescales and targets.
*Processing direct debits and amendments, rent increase notifications, and rent and service charge statements.
*Completing and reconciling tenancy and property amendments, including tenancy terminations and lettings.
Role 2
Supporting empty property services
*Providing administrative support to the delivery of an effective empty property and void repairs service across our housing stock.
*Coordinating clearance and cleaning activities, allocating work to relevant teams and monitoring completion against agreed timescales and service standards.
*Supporting the monitoring of performance targets and key performance indicators.
*Processing purchase orders, resolving anomalies and completing goods receipting in relation to external contractor invoices.
*Ordering materials, consumables and other items required by the voids team.
*Supporting the efficient turnaround of empty properties to maximise rental income and protect our assets.
Maintaining systems, records and reporting
*Maintaining accurate records and updating business-specific databases and spreadsheets.
*Supporting financial administration, including processing information and assisting with reconciliations.
*Compiling statistical and financial information to support management reporting and service performance monitoring.
*Ensuring IT systems and administrative processes are maintained effectively and meet audit and operational requirements.
*Identifying and resolving discrepancies and anomalies, escalating issues where appropriate.
Delivering excellent customer service and supporting improvement
*Responding to enquiries and work requests from customers, contractors, local authorities and internal departments through a range of communication channels.
*Building effective working relationships with colleagues and external partners to support joined-up service delivery.
*Contributing to service development initiatives, projects and improvements to operational efficiency.
*Supporting positive neighbourhood outcomes through effective property management and protection of our assets.
*Working flexibly across teams to respond to changing business and service delivery needs.
About you
You’ll enjoy working in a busy environment where accuracy, organisation and good communication are essential.
You’ll also bring:
*A good standard of secondary education, particularly in English and Maths (GCSE grade A–C or equivalent).
*Experience of working collaboratively within a team to deliver effective services.
*Excellent administrative and organisational skills, with the ability to prioritise competing workloads and meet deadlines.
*A positive attitude, numerical aptitude and confidence using IT systems, databases, spreadsheets and Microsoft Excel.
*Strong attention to detail and the ability to maintain a high level of accuracy when working at pace.
*Excellent interpersonal and communication skills, with a commitment to delivering a customer-focused service.
*The ability to work flexibly and adapt to changing priorities and service requirements.
If you’re organised, adaptable and passionate about delivering great customer service, we’d love to hear from you.
COG LTD are acting as an Employment Business.