Full job descriptionWe are working with a Hampshire local authority to recruit an experienced Research, Insight and Consultation Manager, you will be ensuring that customer is at the heart of what the council does by managing a professional consultation, research and customer insight service to members, senior managers, and partners. Ensuring that the views of residents and customers are appropriately obtained and used effectively alongside data analytics to inform strategic decision making, commissioning, policy development, and service delivery.


Core Responsibilities and Deliverables
Financial Management
*To comply with Council financial policy and requirements.
*To identify and propose opportunities for innovation, commercialisation, cost savings, cost recovery or income generation.


Customer Relationship
*To build and sustain excellent collaborative working relationships with Service Leads and Managers across the Council.
*To design, deliver and co-ordinate consultation, engagement and research frameworks and programmes for the council and with partner organisations and other public bodies.
*To monitor and act upon customer feedback to meet or exceed customer satisfaction.


Operational Effectiveness and Compliance
*To deliver reliable customer insight to enable informed decision making, mitigate risk and identify opportunities for improvement.
*To ensure the Council gathers, monitors and acts upon customer feedback to meet or exceed customer satisfaction and improve customer experiences.
*To undertake continuous improvement to improve the effectiveness of activity and services.
*To be able to travel to locations across the city, as required.
*To provide leadership and line management for the Research, Insight and Consultation Officer, and ensure all Council policies and procedures are adhered to including those relating to HR, Health and Safety and Information Governance.
*To escalate risks and issues which may impact any aspect of performance or the council’s reputation.


Organisational Capability and Growth
*To contribute to the multidisciplinary teams and other working groups in accordance with the Council’s performance management approach.
*To manage and prioritise own workload, and respond flexibly in a fast-paced and responsive environment.
*To support the development of the Intelligence, Insight and Communications service through knowledge sharing and peer support.
*To take responsibility for personal development including any Continuous Professional Development.


Essential Knowledge
*Significant experience in a research/insight or related role.
*To have experience of designing, undertaking and coordinating effective public consultation which is robust and legally compliant.