Full job description The Role
What you’ll be doing day-to-day
*In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
*Identify and assess customer needs, providing accurate information and effective solutions.
*Assist customers in navigating our products/services and resolving any concerns or issues.
*Record and maintain accurate customer interaction details in our order management systems.
*Collaborate with other team members to share insights and improve overall service quality.
*Uphold company policies and procedures to ensure consistency and compliance.
*Strive to meet and exceed individual and team performance targets.
*Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and
*Prevent cancellations, resolve issues with faulty and damaged goods by following the Company’s Faulty Goods Procedure
*Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.
The Person
*You will have had some ledger experience, ideally including stock processes, and be looking to widen your experience on more aspects of purchase ledger activity.
*You will be wanting to join a great Dreams community with a passion for success
*Strong Microsoft skills
*Professional communication skills
*Accuracy, organising and time management skills, with adherence to controls and deadlines
In your dream role, you’ll also receive:
*Discretionary bonus
*Huge staff discount, plus savings on restaurants, holidays, and shopping
*24-hour Retail Trust helpline and resources
*Enhanced maternity and paternity pay
*Free access to on-site gym
*Buy-in schemes for extra holiday, private healthcare, or savings and loans
*Free on-site parking
*Hybrid working with 3 days on-site per week
About Dreams
Since 1985, we’ve been making bedtimes better, and we’re not hitting the snooze button anytime soon. Backed by Somnigroup, the world’s largest bedding provider, we’re proud to be the UK’s most loved bed retailer.
At Dreams, you’ll be part of a business where people come first, ideas are welcomed, and every dreamer makes a difference. If you’re looking for a role where you can grow, make an impact and enjoy the journey, Dreams could be the perfect place for you.