Full job descriptionTechnical Manager – Fire & Water Restoration
Senior Leadership Role
High-Net-Worth Claims
Watford - Covering London & Southeast
Permanent Position | Competitive Salary + Bonus + Company Vehicle
We’re partnered with an ambitious specialist restoration business delivering fire and water damage restoration services across London and the Southeast.
Working directly with insurers, loss adjusters and private clients, the business has built a strong reputation for its technical expertise, responsiveness and high standards of service.
Due to continued growth, they’re looking to recruit an experienced Technical Manager to lead the technical function, develop the management team and ensure consistently high standards across all field operations.
This is a senior leadership opportunity for an established technical or operational manager with a strong background in restoration and property damage. You’ll take responsibility for the performance, development and compliance of the wider technical team, working closely with the Directors to improve operational delivery, commercial performance and customer experience.
What You’ll Be Doing
*Leading and developing the technical function, including Field Technical Managers and senior technicians.
*Setting and maintaining technical standards across all fire and water restoration projects, ensuring work meets high-net-worth and insurance industry requirements.
*Overseeing quality assurance, internal audits and compliance, addressing issues and minimising client and insurer escalations.
*Developing and implementing structured training programmes covering induction, refresher training and technical development.
*Monitoring team performance, productivity and accountability, ensuring projects are delivered safely, efficiently and to standard.
*Taking responsibility for health and safety, risk management and regulatory compliance across all field operations.
*Managing resource allocation and workloads across multiple teams and projects.
*Overseeing job profitability, cost control and operational efficiency.
*Maintaining strong relationships with insurers, loss adjusters, clients and internal teams.
*Reporting to the Directors on technical performance, workload, risks and opportunities.
*Identifying and implementing improvements to processes, systems, reporting and service delivery.
What We’re Looking For
*Proven management experience within fire and/or water damage restoration, insurance repairs or property claims.
*Strong technical knowledge across fire, water and property damage restoration.
*Experience leading managers, senior technicians and wider field teams.
*Proven ability to develop people, improve performance and maintain high technical standards.
*Strong understanding of quality assurance, health and safety and industry compliance.
*Commercial awareness, including job profitability, cost control and resource planning.
*Experience managing multiple teams, projects and competing operational priorities.
*Strong leadership, communication and decision-making skills.
*Confident presenting operational performance, risks and opportunities to Directors.
*A structured approach to governance, continuous improvement and business development.
*Full UK driving licence.
*BDMA, IICRC (WRT/ASD/FSRT), CSCS, SMSTS or IOSH qualifications would be advantageous.
What’s On Offer
*Competitive salary, depending on experience.
*Company vehicle and bonus scheme.
*Senior leadership responsibility with direct access to the Directors.
*Opportunity to shape and develop the wider technical function.
*Investment in professional and management development.
*The opportunity to influence operational standards, commercial performance and the future growth of the business.
The Opportunity
This is an opportunity to take ownership of an established technical function and play a central role in the continued growth of a specialist restoration business.
You’ll have responsibility beyond individual projects or teams, leading managers, developing technical capability and ensuring the business consistently delivers the highest standards of work and customer service.
Working closely with the Directors, you’ll have the autonomy to influence operational strategy, improve commercial performance and build a technical team capable of supporting the next stage of the business.
If you’re an experienced Technical Manager or senior restoration professional looking for a broader leadership role, greater influence and the opportunity to shape a growing business, I’d be happy to have a confidential conversation.