Full job descriptionPerformance Analyst (SFIA Level 5)

Contract: 6-Month Rolling Statement of Work
Clearance: Active SC Clearance Required
Location: Hybrid / UK-Based
Rate: £525 per day inside IR35
Overview
We are seeking an experienced Performance Analyst (SFIA Level 5) to support a major digital service.
This role will focus on leveraging data to understand service performance, identify trends and emerging issues, and provide actionable insights that support operational, technical, and delivery decision-making. Working within a large-scale digital environment, you will play a key role in ensuring service performance is measured effectively and reported accurately.
At SFIA Level 5, you will be expected to operate with a high degree of autonomy, take ownership of performance analysis activities, and engage confidently with stakeholders across delivery, technical, product, and leadership teams.


Key Responsibilities
Performance Analysis
*Lead performance analysis activities across a large-scale digital service.
*Define, implement, and maintain meaningful performance measures, metrics, and KPIs.
*Monitor service performance and identify trends, risks, anomalies, and opportunities for improvement.
*Conduct detailed analysis of operational, service, and transactional data to support decision-making.
Data Analysis & Reporting
*Use SQL to interrogate, extract, and analyse data from multiple sources.
*Develop and maintain dashboards, reports, and management information products.
*Produce clear and insightful performance reporting for both technical and non-technical audiences.
*Ensure data accuracy, consistency, and integrity across reporting outputs.
Insight & Decision Support
*Translate complex datasets into meaningful, actionable insights.
*Provide evidence-based recommendations to improve service performance and user outcomes.
*Present analytical findings and performance recommendations to senior stakeholders.
*Support strategic, operational, and delivery decisions through robust analysis.
Stakeholder Engagement
*Work closely with delivery managers, product teams, technical teams, and operational stakeholders.
*Build strong relationships across multidisciplinary teams.
*Support a data-driven culture by promoting the effective use of performance information.
*Provide analytical leadership and guidance to colleagues where required.
Continuous Improvement
*Identify opportunities to improve performance measurement frameworks and reporting approaches.
*Promote best practice in performance analysis across the wider team.
*Contribute to the development of analytical standards, methods, and processes.


Essential Skills & Experience
*Proven experience working as a Performance Analyst, ideally within complex digital, technology, or transformation programmes.
*Active SC Clearance.
*Strong analytical and problem-solving skills.
*Practical experience using SQL for data interrogation and analysis.
*Experience developing and maintaining:
*Performance measures
*KPIs
*Dashboards
*Management information reporting
*Ability to analyse large and complex datasets and convert findings into valuable business insights.
*Strong data visualisation and reporting capabilities.
*Excellent communication and stakeholder management skills.
*Experience presenting analytical findings to senior stakeholders.
*Ability to work independently and take ownership of analytical outputs.
*Experience working in Agile and multidisciplinary delivery environments.


Desirable Skills & Experience
*Previous experience within HMRC, wider UK Government, or large-scale public sector digital programmes.
*Experience analysing high-volume transactional or live-service data.
*Knowledge of Government Digital Service (GDS) environments and ways of working.
*Experience using data analytics and visualisation tools such as:
*Power BI
*Tableau
*Similar reporting and business intelligence platforms
*Understanding of service performance management within complex operational environments.