Full job descriptionKey Account Manager
Salary: £60,000 - £75,000 per annum
Location: Hybrid / Field Based (Regular Customer Site Visits Required)
The Opportunity
We are recruiting for an experienced Key Account Manager to join a global engineering and manufacturing business. This is an exciting opportunity to take ownership of a portfolio of strategic accounts, building long-term partnerships with key customers and driving sustainable revenue growth.
As a trusted advisor to your clients, you will focus on developing mutually beneficial relationships, identifying opportunities for growth, and ensuring exceptional customer satisfaction. You will work collaboratively across sales, marketing, engineering, product development, and service teams to deliver an outstanding customer experience.
Key Responsibilities
*Develop and implement strategic account plans to achieve revenue and profitability targets.
*Conduct regular customer reviews to understand business objectives, identify opportunities, and strengthen relationships.
*Analyse account performance data, market trends, and customer insights to support informed decision-making.
*Identify opportunities for account growth through cross-selling, upselling, and expansion into new areas.
*Monitor industry developments and competitor activity to maintain a strong commercial awareness.
*Lead commercial discussions and contract negotiations with key customers.
*Manage and resolve customer escalations effectively, ensuring positive outcomes and long-term retention.
*Collaborate closely with internal stakeholders to ensure the successful delivery of products and services.
*Track performance against agreed objectives and KPIs, implementing improvement plans where required.
About You
To be successful in this role, you will have:
*Proven experience in a Key Account Management, Strategic Account Management, or Senior Sales position.
*Strong commercial acumen with the ability to develop and execute long-term account strategies.
*Excellent relationship-building and stakeholder management skills.
*Strong analytical and numerical skills, with the ability to interpret data and identify trends.
*Exceptional communication, negotiation, and presentation abilities.
*A proactive and solution-focused approach to managing complex customer requirements.
*Excellent organisational skills with the ability to manage multiple priorities simultaneously.
*Willingness to travel regularly to customer sites, including international travel where required.
*Experience working with international customers and stakeholders.
Desirable Experience
The ideal candidate will also have:
*Experience managing global or multinational customer accounts.
*A background within capital equipment, industrial machinery, engineering, manufacturing, or technical product environments.
*Experience working within the food manufacturing or food processing industry.
*Exposure to complex, consultative sales cycles and long-term customer partnerships.
What’s on Offer?
*Competitive salary of £60,000 - £75,000 per annum
*Opportunity to work with globally recognised customers
*Collaborative and supportive culture
*International exposure and career development opportunities
*A role combining strategic account management with commercial growth responsibility
If you’re an experienced Key Account Manager who enjoys building lasting customer relationships and delivering commercial results on a global scale, we’d be keen to hear from you.