Full job descriptionCrisis Support Workers - Make a Difference That MattersLocation: Peterborough & Across CambridgeshireSalary: £17.50-£24.00 PAYE including holiday pay / £20.00ph - £28.00ph Umbrella RateContract Type: Flexible / Agency ContractHours: 12-hour per shiftBe the Difference in a Young Person’s Life - Join Paragon Social Care!Are you passionate about supporting young people? Do you have the patience, compassion and resilience to help someone navigate some of the most challenging moments of their life?At Paragon Social Care, we believe that the right support worker can change the direction of a young person’s life. We are looking for dedicated, enthusiastic and compassionate individuals to join our growing team across Peterborough and Cambridgeshire.We specialise in providing high-quality, trauma-informed care to young people aged 11-17 who experience complex emotional, behavioural and mental health needs.This isn’t just another support worker position. It’s an opportunity to build meaningful relationships, create positive experiences and help a young person develop the confidence, independence and life skills they need to move forward.The Opportunity - More Than Just a JobWe are recruiting Crisis Support Workers to support a young person within a specialist, long-term solo provision.You will become an important and consistent person in their life, helping them feel safe, understood and valued.Every shift brings an opportunity to make a difference. Whether it’s supporting daily routines, enjoying activities and days out, helping manage difficult emotions or simply being someone they can rely on, your presence matters.We understand that this work can be challenging, but it can also be incredibly rewarding. Seeing a young person develop trust, achieve personal milestones and make positive changes is what makes this role so special.What Will You Be Doing?As part of our team, your responsibilities will include:Building Positive RelationshipsDevelop trusting, consistent and supportive relationships with the young person.Provide reassurance, encouragement and emotional support.Create an environment where the young person feels safe, respected and listened to.Making Everyday Life EnjoyableSupport daily routines, independence and essential life skills.Plan and participate in engaging activities, outings and fun days.Encourage social interaction, personal development and positive experiences.Providing Emotional and Therapeutic SupportUse trauma-informed approaches, grounding techniques and emotional regulation strategies.Recognise triggers and understand the reasons behind challenging behaviours.Support the young person through periods of distress with patience, empathy and consistency.Prioritise their safety, wellbeing and security at all times.Maintaining Professional StandardsComplete accurate records, incident reports and daily handovers.Follow safeguarding procedures and organisational policies.Attend supervision, reflective practice sessions and mandatory training.Working as Part of a Wider TeamTransport the young person to appointments, activities and educational settings as required.Communicate effectively and escalate concerns appropriately.Could You Be the Person We’re Looking For?You don’t necessarily need to have worked in a children’s residential setting before. What matters is your attitude, values and ability to build positive relationships.We would love to hear from you if you:Are patient, compassionate, approachable and emotionally resilient.Can remain calm and professional when situations become challenging.Look beyond behaviour and want to understand what a young person may be communicating.Have the confidence to build relationships with young people who may find it difficult to trust adults.Understand the importance of consistency, boundaries and routine.Can celebrate the small wins just as much as the big achievements.Are reliable, proactive and willing to go the extra mile.Can work flexibly, including evenings, weekends and at short notice.Hold a full UK driving licence and have access to your own vehicle and willing to get Business Insurance.Experience and qualifications that would be an advantage:We particularly welcome applications from people with backgrounds in:Children’s residential care and youth support.Mental health and emotional wellbeing.Prison services, secure settings or hospital environments.Social care, psychology or related disciplines.Relevant qualifications and experience are welcomed, but the right attitude, commitment and willingness to learn are equally important.Why Work With Paragon Social Care?We understand that our support workers are at the heart of everything we do. We want you to feel appreciated, supported and confident in your role.Here’s what you can look forward to:Competitive Pay: £17.50-£24.00 PAYE including holiday pay.Flexible Agency Work: Opportunities to work flexible shifts around your availability, subject to service requirements.Professional Development: Ongoing training and opportunities to develop your skills and career.Free 3-Day Physical Intervention Training: A comprehensive course provided free of charge, with certificates to support your professional development.Regular Support and Supervision: You’re never just left to get on with things. We value communication, guidance and reflective practice.Referral Bonuses: Recommend a friend or colleague and receive a great referral bonus when they join our team, subject to the referral scheme terms.Casual Dress: Wear comfortable, appropriate clothing that allows you to feel at ease and do your job effectively.Meaningful Work: Be part of a team where your contribution genuinely matters and where you can see the positive impact of your work.Ready to Make a Difference?Whether you’re an experienced support worker looking for your next opportunity or someone with transferable experience who wants to build a rewarding career in social care, we’d love to hear from you.Join Paragon Social Care and become part of a team that puts compassion, consistency and positive change at the heart of everything we do.If you’re based in Peterborough or elsewhere in Cambridgeshire and are looking for flexible, rewarding work where no two shifts are quite the same, this could be the opportunity you’ve been waiting for.Apply today and help us make a difference, one young person at a time.