Full job descriptionOffice Assistant
Job Type: Full-time, 6-month fixed-term contract (maternity cover)
Location: Near Newby Bridge, South Lakes
Salary: £27,500
We are recruiting for an Office Assistant to join a busy leisure and hospitality operation based near Newby Bridge in the South Lakes. This is a varied opportunity for someone who enjoys a mix of back office administration and front office guest-facing support.
The Office Assistant will work closely with the management team to help ensure the smooth day-to-day running of the business, supporting guest services, bookings, office processes and general operations. This Office Assistant role would suit someone organised, proactive and flexible, with a strong eye for detail and a professional approach.
Normal working hours are Monday to Friday, although some flexibility will be required on occasion to swap days or hours in order to support events and busy operational periods.
Day-to-day of the role
*Provide day-to-day administrative support, including calls, emails, correspondence and general office duties
*Manage guest enquiries, bookings, amendments and complaints in a professional and courteous manner
*Maintain accurate records, filing systems, spreadsheets and booking or management systems
*Assist with reports, payments, rotas and general departmental administration
*Support both back office processes and front office guest service activities
*Liaise with housekeeping, maintenance staff and contractors regarding property readiness, repairs and inspections
*Assist with housekeeping checks, stock replenishment and general operational tasks where required
*Maintain compliance records relating to health and safety, fire risk assessments, utilities and servicing
*Track outstanding actions and escalate operational issues to managers when needed
*Provide support during events and busier periods across the wider operation
Required Skills & Qualifications
*Strong organisational skills with excellent attention to detail and the ability to manage competing priorities
*Confident communication skills and a professional, guest-focused approach
*Good IT skills, particularly in Outlook, Word and Excel, and the ability to learn new systems quickly
*A practical, reliable and adaptable attitude with the confidence to use initiative
*Ability to handle information discreetly and work effectively as part of a team
*Previous experience in administration, hospitality or property operations would be beneficial
*Experience using booking systems would be advantageous
*A full UK driving licence and access to transport is essential due to the location of the estate
Benefits
*6-month fixed-term contract offering a varied and hands-on workload
*Opportunity to work in a unique South Lakes setting
*Broad role combining administration, guest service and operational support
*Supportive working environment with exposure to different areas of the business
*Chance to be involved in both day-to-day operations and event support
How to apply
To apply for this Office Assistant position, please submit your CV outlining your relevant experience and suitability for the role.