Full job descriptionEMEA Service Desk Team Lead - 6-Month Contract - London - c. £150/day (Inside IR35)
A global professional services firm is looking for a hands-on Service Desk Team Lead to run IT support across its EMEA offices: London, Dublin, Barcelona, Dubai and Munich.
The role
*Lead and develop the EMEA service desk team
*Act as the escalation point for complex software, hardware and network issues
*Manage and prioritise incidents in Zendesk, making sure they’re resolved on time
*Support in-house web applications, proprietary software, laptops and mobile devices
*Maintain process documentation and the regional IT asset inventory
*Work with Core Engineering teams on IT initiatives and updates
*Build strong relationships with stakeholders across regions
What you’ll bring
*3+ years of IT support experience, including at least 1 year as a team lead
*Strong Azure/Intune, Office 365, Active Directory and Windows OS skills
*Experience supporting geographically spread users in a mid-to-large organisation
*Clear communication with non-technical users at every level
*A track record of following SOPs and improving processes
*Desirable: macOS/Jamf, Zoom AV support, and CompTIA or Microsoft certifications
Details: 6-month initial contract, London-based, c.£150/ day inside IR35.