Full job descriptionJRRL are seeking a proactive Workspace coordinator to oversee daily operations across our client’s workspace, and event venue. You will act as the key point of contact for staff and visitors, ensuring excellent service, safety, and operational efficiency.
You will also have hands-on involvement in guest relations, reservations, and maintenance coordination, supporting a diverse range of activities in a fast-paced environment. You will ensure exceptional guest experiences and contribute to the ongoing success of the business.
Key Responsibilities for the Workspace coordinator:
*Oversee reservations, check-ins, billing, and profile management workflows, ensuring best practices.
*Provide exceptional guest service, welcoming visitors, handling VIP arrivals, and resolving issues promptly.
*Cover reception during peak times or staff shortages, maintaining high standards of service.
*Support the General Manager with member onboarding, move-in/move-out processes, and operational planning.
*Prepare operational reports on occupancy, arrivals, departures, and sales.
*Assist with health & safety checks, maintenance requests, and compliance procedures.
*Foster a positive community atmosphere, ensuring safety standards are upheld, and issues are escalated appropriately.
*Delivering training and ongoing support to the reception and operations teams.
*Supporting with building tours and site show rounds.
*Manage ad -hoc meeting room requests and tech support.
*Support event set up requirements, checking rooms, planning furniture
install/removal, welcoming guests and acting as point of contact on the day
for timings, catering requests, AV requirements and set ups.
*Support the team with member communications, content creation for newsletters, and social media engagement.
Person spec for the Workspace coordinator:
*Background in hospitality, co-working, high-end hospitality environments or facilities
*Strong communication and coaching skills, with the ability to simplify technical processes for teams.
*Flexible and adaptable, this is a 40 hour per week role mainly Monday to Friday but you will be required to work weekends, early mornings, or evenings to cover sickness, events or emergencies.
*Tech-savvy with the ability to work across multiple booking, reservation, and CRM systems and support new set ups.
This role is a full-time, permanent position. The salary range reflects the candidate’s level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role’s requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.