Full job descriptionCustomer Service Executive
Witham, Essex | Permanent, Full Time - On site | £32,000 + Bonus
Pursuit is recruiting a Customer Service Executive for a well-established business in Witham. They are known for their personal, high-quality service to a wide range of business customers, from small independents to large global organisations, and proud to be a certified B corporation.
You’ll be the main point of contact for your own portfolio of UK customers. You’ll make sure their orders run smoothly, and you’ll look for chances to grow those accounts by offering customers more of the products and services that suit them. If you’re a confident communicator who enjoys building relationships with customers, and you’d like to develop your sales skills, this is a great next step.
This role is on site 5 days a week, 9am - 5.30pm. Please note, this role does not offer a hybrid work pattern.
Key Responsibilities
*Manage a portfolio of UK customer accounts, handling orders from start to delivery and liaising with Operations, external partners and haulage providers so that every delivery meets the customer’s requirements
*Build strong, lasting relationships with your customers and spot chances to up-sell and grow the accounts, telling the Sales Managers about any leads
*Talk customers through pricing with confidence, and provide specifications, order confirmations and product information
*Watch customer order patterns, raise any unexpected changes with the Sales Managers, and use what you see to make timely, relevant offers to customers
*Log customer complaints, follow them through, and keep customers updated until each one is resolved
*Keep information flowing promptly and accurately to Production, Planning and Accounts
*Help with HMRC compliance matters and with tracking returnable containers from customers
*Support the Sales Managers as needed, and suggest ways to improve the service customers receive
*Work within the company’s quality and regulatory standards, supporting its sustainability and ethical trading commitments
About You
*Previous experience in a similar customer service, account management or sales support role is essential
*A confident communicator with excellent telephone manner, comfortable discussing pricing and recommending additional products to existing customers
*A keen interest in sales, and keen to take on more sales responsibility as the role develops
*Calm under pressure, well organised and able to juggle several tasks without losing accuracy
*Good IT and admin skills, with strong attention to detail in data entry
*A team player who takes ownership of customer queries and sees them through
What’s on Offer
*Salary of £32,000, depending on experience
*Performance bonus scheme (up to 5% of salary)
*Generous pension contribution
*Life insurance
*24 days holiday plus bank holidays
*Monday to Friday, 9:00am to 5:30pm, office-based in Witham
*A supportive, independent family business committed to diversity, equity and inclusion