Global Head of Desktop Support - Orbis Consultants London
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Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- Competitive salary
Job Description:
Full job description Global Desktop Support Manager
London | Leading Global Investment Firm | Highly Competitive Package
A leading global investment firm is hiring a hands-on Global Desktop Support Manager to lead and transform its end-user support function. This is a rare opportunity to build what could be the best support team in the industry, and the business will pay top of market for the right leader.
The role:
You’ll own desktop support across the firm globally. Your users will range from portfolio managers and traders to senior leadership, all of them in a fast-paced, high-expectation environment. Expect a real mandate for change: you’ll raise standards, modernise how support is delivered, and turn a capable team into an exceptional one.
Responsibilities:
*Lead, mentor, and develop a globally distributed desktop support team across multiple regions, setting clear standards and a culture of ownership.
*Stay hands-on: pick up tickets, step in on complex or high-priority issues, and set the bar through your own work.
*Deliver white-glove support to front office and senior stakeholders, where speed and precision are non-negotiable.
*Turn around team performance by identifying gaps in skills, process and tooling, and driving measurable improvement.
*Use AI and automation to modernise the support function: self-service, intelligent ticket routing, proactive monitoring and automated remediation.
*Run follow-the-sun coverage, escalation paths and incident response across regions.
*Partner with infrastructure, security and engineering teams so that changes land smoothly for users.
*Oversee desk and floor moves, new joiner setups, and BCP/DR readiness for the end user environment.
What we’re looking for:
*Proven experience managing desktop or end user support teams of 5+ engineers. Experience leading a globally distributed team is a strong plus.
*A leader who leads from the front and is comfortable getting stuck into tickets.
*A track record of transforming an underperforming team into a high-performing one.
*Fresh ideas on how AI and automation can reshape the support function.
*The ambition to build and lead the best support team in the world.
*Experience supporting trading floors or front office users, is essential.
Interested?
All conversations are strictly confidential. Apply here or reach out to me directly for a discreet chat.
London | Leading Global Investment Firm | Highly Competitive Package
A leading global investment firm is hiring a hands-on Global Desktop Support Manager to lead and transform its end-user support function. This is a rare opportunity to build what could be the best support team in the industry, and the business will pay top of market for the right leader.
The role:
You’ll own desktop support across the firm globally. Your users will range from portfolio managers and traders to senior leadership, all of them in a fast-paced, high-expectation environment. Expect a real mandate for change: you’ll raise standards, modernise how support is delivered, and turn a capable team into an exceptional one.
Responsibilities:
*Lead, mentor, and develop a globally distributed desktop support team across multiple regions, setting clear standards and a culture of ownership.
*Stay hands-on: pick up tickets, step in on complex or high-priority issues, and set the bar through your own work.
*Deliver white-glove support to front office and senior stakeholders, where speed and precision are non-negotiable.
*Turn around team performance by identifying gaps in skills, process and tooling, and driving measurable improvement.
*Use AI and automation to modernise the support function: self-service, intelligent ticket routing, proactive monitoring and automated remediation.
*Run follow-the-sun coverage, escalation paths and incident response across regions.
*Partner with infrastructure, security and engineering teams so that changes land smoothly for users.
*Oversee desk and floor moves, new joiner setups, and BCP/DR readiness for the end user environment.
What we’re looking for:
*Proven experience managing desktop or end user support teams of 5+ engineers. Experience leading a globally distributed team is a strong plus.
*A leader who leads from the front and is comfortable getting stuck into tickets.
*A track record of transforming an underperforming team into a high-performing one.
*Fresh ideas on how AI and automation can reshape the support function.
*The ambition to build and lead the best support team in the world.
*Experience supporting trading floors or front office users, is essential.
Interested?
All conversations are strictly confidential. Apply here or reach out to me directly for a discreet chat.
Job number 4331501
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