Full job descriptionCustomer Support Consultant – AccountancyLocation: Wokingham | Salary: Up to £24,800
Ready to take your accounting knowledge into an exciting fintech environment?
Join a fast-growing software company where you’ll play a key role in supporting accountancy customers, resolving queries and helping them get the most out of innovative software.
This is a fantastic opportunity for someone with an accountancy background and a passion for customer service to develop their expertise in a technology-driven business. You’ll become a go-to expert within the team, support and mentor junior colleagues, and have a real influence on improving the customer experience.
What you’ll be doing:
*Providing second-line customer support via telephone and email.
*Becoming a subject matter expert in accounting and the company’s software.
*Supporting, coaching and mentoring junior team members.
*Creating training materials, guides and customer resources.
*Working alongside internal teams to test updates and drive product improvements.
*Monitoring team performance and identifying ways to enhance the customer experience.
What we’re looking for:
*A degree in Accountancy or a related subject.
*At least 6 months’ customer service experience.
*A solid understanding of accounting principles, financial statements and double-entry bookkeeping.
*Knowledge of UK tax and self-assessment.
*Excellent communication and problem-solving skills.
*A genuine interest in technology and software.
Interested in taking the next step in your career?
This is your chance to combine your accounting knowledge with customer interaction, technology and professional development in a growing fintech business. Get in touch to find out more!