Full job descriptionIBA Manager (Insurance Broking Accounts)

Overview
Join a growing underwriting management function in London and take ownership of the end-to-end control, governance and day-to-day operational management of Insurance Broking Accounts (IBA). This is a hands-on leadership role where you’ll protect client money compliance, strengthen controls, and drive consistent service delivery across onshore and offshore teams-while partnering closely with senior stakeholders across finance, operations and risk.

Key Responsibilities
Lead the IBA function end-to-end, ensuring client, insurer and broker money is handled in line with regulatory client money rules (including FCA CASS 5) and internal treasury policy
Manage the daily cash and banking cycle: receipts, payments, premium collection, claims payment runs and return premiums across multiple currencies and banking relationships
Oversee designated and non-statutory trust accounts and maintain appropriate segregation of client money
Ensure timely, accurate bank reconciliations across IBA and operational accounts, with strong review/sign-off and prompt investigation of reconciling items
Monitor and improve cash collection performance, including Unmatched Cash, bad debt provision, uncollected commission and paid Bdx monitoring
Maintain and enhance the client money control framework, including completion of statutory client money calculations and resolution of shortfalls/surpluses
Act as a key point of contact for auditors, regulators and internal compliance on IBA, cash and banking matters
Produce clear management information on cash, banking and IBA performance for senior leadership and the Board
Lead, develop and coordinate onshore and offshore teams, setting KPIs/SLAs and ensuring consistent standards, documentation and controls across locations

Must Have Experience
Proven experience managing IBA, client money, and cash/banking operations within an MGA, broker, insurer or Lloyd’s market environment
Strong working knowledge of FCA client money rules (CASS 5)
Experience leading teams across multiple locations, including offshore or outsourced operations
Strong reconciliation, treasury and cash management control expertise
Experience with policy administration and accounting systems (e.g. Global XB)

If you’re ready to own a critical control function and lead a high-impact team, apply now.