Full job descriptionCUSTOMER SERVICE ADMINISTRATOR
CIRENCESTER - OFFICE BASED
£30,000 - £32,500 + MONTHLY PROFIT SHARE + PRODUCT TRAINING + ON-SITE PARKING
FULL TIME, PERMANENT
Are you a Customer Service Administrator who enjoys building customer relationships, keeping orders organised and making sure enquiries are followed through?
Get Recruited is working with an established, family-run business to recruit a Customer Service Administrator to join its supportive team.
As Customer Service Administrator, you’ll work closely with a Key Account Manager, supporting commercial customers and coordinating the administration behind their accounts and orders.
This Customer Service Administrator opportunity offers a friendly working environment, full product training and a monthly profit share that is split equally across all employees.
The business values teamwork and celebrates success through regular team events. Some colleagues have been with the company for over 20 years, reflecting its supportive culture.
If you’re a Sales Administrator, Customer Service Advisor, Account Administrator or Inside Sales Coordinator, this could be an excellent next step.
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
*As Customer Service Administrator, manage a high volume of customer calls and emails, responding professionally and keeping enquiries moving.

*Support the Key Account Manager with customer administration, quotations, order entry and follow-up actions.

*Process incoming orders accurately and keep customers updated on stock availability, delivery arrangements and order progress.

*Provide effective Sales Administration, ensuring customer account information and electronic records remain accurate and current.

*Liaise with warehouse, distribution, purchasing and operations teams to coordinate orders and investigate delivery queries.

*Take ownership of customer issues, finding solutions and escalating concerns when required.

*Apply your Account Administrator skills to invoice, statement, credit note and payment queries, working closely with Finance.

*Prioritise outstanding tasks, flag potential delays early and ensure commitments to customers are followed through.

*Share customer feedback and support improvements to processes and service.

*Occasionally attend customer meetings, exhibitions or training activities as required.

THE PERSON:
*Experience as a Customer Service Administrator, Sales Administrator, Customer Service Advisor, Account Administrator or Inside Sales Coordinator.

*Used to handling high volumes of calls, emails and administrative tasks.

*Proactive and resourceful, with the confidence to investigate problems and work towards a solution.

*Strong attention to detail, organisation and follow-through.

*Commercially aware and confident communicating with business customers.

*Comfortable using Microsoft 365 and learning new customer, sales and finance systems.

*Good numerical skills; an understanding of customer accounts and payment terms would be useful.

*Open to learning new products, with full training provided.

*Able to reliably commute to the office near Cirencester, where public transport options are limited.

THE BENEFITS:
*Monthly profit share, split equally across all employees.

*Full product training.

*Friendly, supportive colleagues within a family-run business.

*Regular team days and celebrations for achieving business targets.

*On-site parking.

*Holiday allowance.

TO APPLY:
To apply for this Customer Service Administrator opportunity, send your CV to Get Recruited for immediate consideration.
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