Full job descriptionKEY ACCOUNT SUPPORT
CIRENCESTER, GLOUCESTERSHIRE
£30,000-£32,500 PLUS MONTHLY PROFIT SHARE + PRODUCT TRAINING + ON-SITE PARKING
FULL TIME, PERMANENT

Are you experienced in Key Account Support, Sales Administration, or Customer Service and enjoy building customer relationships, coordinating orders and solving problems?

Get Recruited is working with an established, family-run business to recruit a Key Account Support professional to join its friendly, supportive team.

Working closely with a Key Account Manager your role will involve looking after commercial customers, handling incoming enquiries, and coordinating orders through to delivery.

This is a business where people support one another, achievements are celebrated and with some of the team being part of the company for over 15 years! Alongside regular team events, everyone benefits from an equally shared monthly profit share, regardless of job title.

If you’re a Sales Administrator, Inside Sales Coordinator, Customer Service Advisor or Account Coordinator looking for a busy, varied role with a strong team culture, this is an excellent opportunity.

THE KEY ACCOUNT SUPPORT ROLE:
*As Key Account Support, act as a reliable point of contact for commercial customers, managing a high volume of incoming calls and emails.
*Work closely with the Key Account Manager, supporting day-to-day account management, customer communication and follow-up actions.
*Handle enquiries, prepare quotations and process customer orders accurately, keeping customers updated throughout.
*Use your Inside Sales Coordinator skills to liaise with warehouse, distribution, purchasing and operations teams, checking availability and coordinating deliveries.
*Take ownership of customer problems, investigate delivery queries and work with colleagues to reach practical solutions.
*Provide accurate Sales Administration support, keeping account information, order records and supporting documents up to date.
*Liaise with Finance on invoice, statement, credit note and payment queries, helping resolve discrepancies.
*Apply a proactive Account Coordinator approach to outstanding actions, identifying potential delays and keeping customers informed.
*Share customer feedback and identify opportunities to improve service and support the wider commercial team.
*Occasionally attend customer meetings, exhibitions, or training activities as required.
YOU WILL HAVE:
*Experience in Key Account Support, Sales Administration, Inside Sales Coordination, Customer Service or Account Support.
*Comfortable handling high volumes of calls, emails and orders in a busy office environment.
*A proactive problem solver who takes responsibility and follows customer queries through to completion.
*Commercially aware, with the confidence to build relationships with business customers.
*Strong organisation, attention to detail and the ability to manage competing priorities.
*Confident using Microsoft 365 and learning customer, sales and finance systems.
*Good numerical skills; an understanding of customer accounts and payment terms would be beneficial.
*Industry experience is flexible, with full product training provided.
*Able to reliably travel to the office near Cirencester, where public transport options are limited.
THE BENEFITS:
*Monthly profit share
*Full product training and support from experienced colleagues.
*A welcoming, family-run business with a supportive team culture.
*Regular team days and celebrations for achieving business targets.
*On-site parking.
*Christmas shutdown.
TO APPLY:
If you’re looking for your next Key Account Support, Sales Administrator or Inside Sales Coordinator opportunity, send your CV to Get Recruited for immediate consideration.


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