Full job descriptionNight ConciergeLocation: Fulham
Salary: £30,000-£32,000 per annum
Shift Pattern: 7pm-7am | 4 on, 4 off
Deliver an exceptional residential experience.Are you an experienced residential concierge who takes pride in creating a welcoming, secure and well-managed living environment?
We are seeking a professional and proactive Night Concierge to join a prestigious, luxury residential development in Fulham.
This is an excellent opportunity to become part of a premium residential environment, where attention to detail, resident relationships and exceptional service standards are central to the role.
We are particularly interested in candidates who have worked within high-end residential developments or luxury apartment buildings, although applicants from five-star hospitality backgrounds with transferable experience will also be considered.
Key Responsibilities*Resident Relations: Build strong relationships with residents, provide a personalised service and respond to enquiries, requests and complaints with professionalism and care.
*Building Security: Oversee access control, monitor CCTV, manage visitor registrations and deliveries, and ensure appropriate security procedures are followed.
*Development Presentation: Take ownership of the appearance of reception, communal areas and shared facilities, maintaining consistently high standards throughout the building.
*Overnight Operations: Conduct regular building inspections, monitor facilities, identify maintenance or safety concerns and ensure any issues are promptly reported.
*Administration & Communication: Manage resident correspondence, maintain accurate records, update building management systems and liaise with colleagues and contractors where required.
The Ideal Candidate*Previous experience as a concierge within a residential development, ideally within the luxury property sector.
*An understanding of the expectations of residents living within a premium residential environment.
*A natural ability to build relationships and deliver a personable, resident-focused service.
*Confident managing resident queries, complaints and sensitive situations.
*Knowledge of building security, access control, CCTV and parcel management.
*Someone who takes ownership of their surroundings and proactively identifies ways to improve the resident experience.
*Highly organised, reliable and comfortable working independently throughout the night.
*Professional presentation, excellent communication and strong attention to detail.
Luxury residential experience is particularly desirable. We would also welcome candidates from five-star hotels who can demonstrate the ability to transition into a residential setting and develop lasting relationships with residents.
Benefits:*Company-Sponsored Learning
*Annual Salary Reviews
*Employee Assistance Programme
*Gym, Health & Retail Discounts
*Health Cash Plan
*Group Life Insurance
*And more!
Ready for Your Next Opportunity?If you understand what makes a luxury residential development stand out and enjoy being the person residents can rely on, apply now!