Full job descriptionMASH Referral & Contact Officer

Adecco are recruiting on behalf of a Local Authority for a MASH Referral & Contact Officer.
We are currently recruiting for a MASH Referral & Contact Officer to join a dedicated Multi-Agency Safeguarding Hub (MASH) team, supporting the safeguarding and wellbeing of children and families across the borough.
Contract Details
*Job Title: MASH Referral & Contact Officer
*Contract: Temporary for 12 months
*Pay Rate: £19.55 per hour PAYE / £25.45 per hour Umbrella
*Hours: 36 hours per week
*Location: Romford Town Hall
*Working Pattern: Hybrid, 2-3 days each week in the officer
About the Role
As a MASH Referral & Contact Officer, you will play a pivotal role as the first point of contact for professionals and members of the public raising concerns regarding children’s welfare and safety. Working within a multi-agency environment, you will support the processing of referrals, maintain accurate records, and provide vital administrative support to ensure an efficient and effective safeguarding service.
Key Responsibilities
*Process new referrals received via the MASH Portal, email, Police Notifications and other referral routes.
*Manage and maintain duty phone lines, triaging and signposting enquiries appropriately.
*Accurately update, maintain and quality assure records across various IT systems.
*Support professionals, partner agencies and service users by providing timely information and guidance.
*Work closely with social care teams and partner agencies to support effective communication and collaborative working.
*Escalate concerns and operational issues where appropriate.
*Provide a range of administrative support including correspondence, room bookings and procurement activities.
*Ensure all work is carried out in line with GDPR requirements and confidentiality standards.
*Prioritise workloads effectively to meet statutory timescales and service demands.
*Assist with covering other service workstreams when required.
About You
To be successful in this role, you will have:
*GCSE English and Maths (or equivalent Level 2 qualification).
*Experience working in a busy administrative or customer-focused environment.
*Strong experience using Microsoft Office applications and other IT systems.
*Excellent written and verbal communication skills.
*Experience handling sensitive and confidential information.
*The ability to manage competing priorities and work to tight deadlines.
*Excellent attention to detail and organisational skills.
*Experience working effectively within a team and alongside partner organisations.
*A flexible and adaptable approach to work.
Why Apply?
This is an excellent opportunity to join a supportive and collaborative safeguarding service where your contribution will help ensure children and families receive the right support at the right time. You’ll gain valuable experience working within a multi-agency environment while making a real difference to your local community.
Interested? Apply today with your CV and a member of the Adecco Public Sector team will be in touch.






















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