Full job descriptionThe CompanyAre you a hobbyist with a genuine passion for radio-controlled products? Do you enjoy understanding how things work, diagnosing issues and helping others get the most from their equipment?
Our client, a well-established and growing specialist retailer and distributor based in Kent, is seeking a Technical Support Advisor to join their friendly and knowledgeable team. This is an excellent opportunity for someone with hands-on experience of radio-controlled products, model engineering, mechanics, electronics, or a similar technical hobby who enjoys sharing their expertise with customers.
The RoleAs a Technical Support Advisor, you will be the first point of contact for customers requiring product support and troubleshooting assistance. You will provide expert technical guidance across a range of radio controlled and mechanical products, helping customers diagnose faults, resolve issues and maximise the performance of their purchases.
This role would suit someone who has a strong personal interest in RC vehicles, model aircraft, drones, electronics, engineering, or mechanical products and is looking to turn their hobby into a rewarding career.
Key Responsibilities• Provide technical support to customers via telephone, email and online enquiries
• Diagnose and troubleshoot issues relating to radio controlled and mechanical products
• Offer product advice, guidance and recommendations to customers
• Support customers with product setup, maintenance and repairs
• Liaise with manufacturers and suppliers regarding technical queries and warranty issues
• Maintain accurate records of customer interactions and resolutions
• Assist with product testing and fault-finding where required
• Keep up to date with new product releases and technical developments
Skills & Experience Required• Genuine passion for radio-controlled products, model engineering or technical hobbies
• Experience working with mechanical, electrical or electronic products
• Strong problem-solving and fault-finding abilities
• Excellent communication skills and the ability to explain technical information clearly
• Customer-focused approach with a desire to deliver exceptional service
• Previous experience in a technical support, customer service or workshop environment would be advantageous
Benefits• Competitive salary of up to £35,000
• Opportunity to turn your hobby and passion into a career
• Supportive and collaborative team environment
• Training and ongoing product development opportunities
How to ApplyIf you have the relevant experience and would like to discuss this opportunity further, please apply online today.