Full job descriptionWe are seeking an organised and detail-focused HR Officer to provide high-quality employee services support across a busy HR function. This HR Officer position will act as a key first point of contact for HR queries, supporting managers and employees with processes, systems, policies and day-to-day administration. It is an excellent opportunity for an experienced HR Officer who enjoys working in a fast-paced, service-led environment.


*Pay Rate: £22.07 per hour via PAYE or £28.78 per hour via Umbrella
*Location: Guildhall
*Hybrid Working: 3 days per week in the office. Please Note: During the training period, attendance in the office will be required 5 days per week.
*Contract End Date: 31 March 2027, with the possibility of extension
*Hours: Full-time


Day-to-day of the role
*Manage incoming HR queries through the ticketing portal, email and telephone helpline, responding efficiently and directing cases to the appropriate colleagues where needed.
*Provide accurate first-line advice to managers and employees on HR policies, procedures and routine employee relations matters.
*Process HR administration for starters, leavers, contractual changes, pay amendments, additional payments and employee records updates.
*Support payroll-related activity by ensuring all pay information is accurate, completed on time and submitted within agreed deadlines.
*Assist with family leave administration, including maternity, adoption, paternity and other leave processes, while advising staff and managers on entitlements and procedures.
*Support recruitment administration, onboarding, inductions, mandatory training and probation processes for permanent, temporary and casual staff.
*Produce routine reports from HR systems and meet regularly with stakeholders to review workloads, trends and upcoming priorities.
*Maintain appraisal and performance documentation, monitor deadlines and follow up on outstanding actions or missing paperwork.
*Contribute to continuous improvement across employee services by reviewing processes, maintaining accurate records and providing cover across the team when required.


Required Skills & Qualifications
*Educated to GCSE level or equivalent, with a CIPD qualification or equivalent practical HR knowledge preferred.
*Previous experience in an HR service desk, HR administration or wider HR support role.
*Strong working knowledge of Microsoft Office, including Word, Excel and Outlook.
*Experience using HR systems such as iTrent, SAP or similar platforms.
*Excellent attention to detail, with the ability to manage a busy workload and maintain accuracy under pressure.
*Confident handling sensitive and confidential information with professionalism and discretion.
*Strong interpersonal and communication skills, with the ability to work effectively with staff at all levels.
*Proactive approach to resolving issues, responding to enquiries and improving processes.
*Customer-focused mindset, with a polite, respectful and responsive approach across all forms of communication.


Are you an experienced HR professional with strong administrative skills and a customer-focused approach? If so, please apply today and become part of a busy HR team supporting managers and employees across a wide range of HR processes.